Brenner's Bridal & Dress Shop

I ordered my dress August 2008 and it is now January 2nd and I still have not received my dress. The owner has no customer service at all. Refused to return our money refused to help at all. They all keep giving me the run around on where my dress is. It's an Alfred Angelo dress and we paid cash in full at the time of buying the dress. The dress was suppose to take anywhere from 6 to 12 weeks. I called on November 17th when it should have been there and they said it's on back order. I called again in a week again it's on back order!!! Do not use this company. They just wanted my money and now they said that I have plenty of time to recieve the dress. Pros: No Pros more

I BOUGHT A GOWN I LIKED ,(1) BECAUSE IT WAS THE GOWN I LIKED,(2) IT WAS ON SALE FOR $100.00 DOLLARS (3)BECAUSE THE GOWN I PUT ON LAYAWAY THEY SOLD.WHEN I CONFRONTED MY SALES PERSON ROSE,SHE SAID NO ONE HAD PUT IT BACK. IT WAS HER RESPONSIBILITY TO DO THAT CONSIDERING SHE WAS THE SALES PERSON.ROSE SAID I WOULD BE CREDITED THE MONEY I PUT ON THE DRESS $200.00 DOLLARS.I FOUND A DRESS FOR $300.00 DOLLARS I LIKED MY ORIGINAL DRESS $ 500.00 DOLLARS.IWAS LOOKING FOR A DRESS I COULD PAY WITH THE REST OF MY MONEY SO I COULD TAKE IT HOME THAT DAY,SO I DIDNT HAVE TO WORRY ABOUT LOOSING IT AGAIN.WHEN I WENT TO PAY FOR THE DRESS ROSE CALLED EDUARD TO RING UP THE DRESS SO COULD GET MY CREDIT.EDUARD REFUSED TO GIVE ME MY CREDIT USING EVERYTHING FROM MY PAYMENT WAS LATE (I SHOWED UP TWO DAYS EARLIER THAN THE PAYMENT DATE) TO SOMEBODY WROTE A FAKE RECIEPT. I TOLD HIM I WAS NOT PAYING FULL PRICE FOR THE GOWN WHEN THEY HAD $200.00 DOLLARS OF MY MONEY.I WENT BACK UP STAIRS INTO THE CLEARANCE SECTION, I GOT LUCKY I FOUND A DRESS THAT I FELL IN LOVE WITH MY SISTER WAS WITH ME WHO FLEW IN FROM JERSEY TO GET HER DRESS FOR THE WEDDING.MY SISTER HELPED ME TRY IT ON BECAUSE ROSE HAD A FIT THAT SHE WAS GOING TO MAKE NOTHING OFF THE SALE TO HER CO-WORKER ,ANDTOLD HER TO LEAVE I DIND'T NEED HER ATTITUDE WHEN I LOST MY DRESS AND MONEY BECAUSE OF HER.THE DRESS FIT PERFECT ,I NEED NO ALTERATIONS AT ALL.MY SISTER AND I WERE SO IN LOVE WITH THE DRESS I BOUGHT IT,IT WAS ONE OF THE STORES MOST BEAUTIFUL GOWNS THERE.MY THME WAS A PRINCESS WEDDING AND THE DRESS FELL RIGHT INTO IT.I WENT TO THE COUNTER AND PAID FOR IT,HER CO-WORKER SAID YOU MADE A GOOD SALE,ROSE SAID YA WITH THE COMMISSION I CAN BUY A BAG OF CANDY,WITH OTHER CUSTOMERS LISTENING.I WAS HOT AT HER REMARKS AND AFTER I PAID FOR THE GOWN MADE SURE EVERY ONE IN THE STORE ESPECIALLY CUSTOMERS HEARD WHAT THEY HAD DONE AND SAW MY RECIEPT.WHEN I WAS DONE EDUARD GAVE ME MY $200.00 DOLLARS BACK AGAIN AND TOLD ME IF I CAME BACK HE WOULD TRESSPASS ME Pros: BEATIFUL GOWNS AT GREAT PRICES Cons: SCAM ARTISTS ALL THEY WANT IS MONEY AND WHO CARE ABOUT YOU more

The consultant, Vicky and the manager on duty were really nice. Her name was Rose. \r \r They really went all out to find a gown that I liked and looked good on me. Even though the fifth one I tried on was the one I thought I wanted, she kept looking until she found one that suited my figure better. I didn't even ask her to do that, but she was right. And it even cost $50 less. \r \r They sort of treated me like a new found daughter. They got the right gown and were very nice to me. They helped my mom with the same no-pressure help and were talking all about the weddings they ve done and been in and helped with.\r \r It was a great experience. Not a fancy frou-frou appointment at an expensive salon, but then again, I'm a real person. And they treated me like that. Pros: Great people, great fashions, great prices. Wonderful value for real people Cons: not a stuck-up, fancy place more

I do not understand why some one will go there \r when there are stores like Dave's brida or the other store (at altamonte mall first level) have brand new items and 60% lower than Brenner'sbridal\r The price tags are so confusing and the the manager Eduard very sniki and lowlife \r \r never going back and NEVER recomended\r Why use Irany close and indian close when we have american stors and close more

The employees are eager to help you and are consiterate to your price range. They are will to help you find a dress and doing any alterations at a reasonable prize and ready before your perfect day. I would recommend them any day. The one thing you must realize before shopping there is that they have a very strict retun policy... They absolutle and for no reason do they do returns exchanges and no store credits. and for those of you that are worried about there return policy you need to be sure that you are happy with your dress from head to toe. Don't complain about there return policy when clearly i think all of us can say that i would be angry if i found out the dress i choose for my special night has been worn by someone else for theres and more then likely if they are uncourteous enough to exchange something they already wore. they probabaly didn't wash it.So i highly recommend Brenners, just be sure its exactly what you wanted, cause once you walk out the store your STUCK With it. Pros: they are extremely helpful and put your price range into consideration when they help you search for your perfect gown. Cons: NO RETURNS, EXCHANGES, OR STORE CREDITS more

My daughter normally wears a size 6, but she bought a size 8 wedding dress. It fit and was beautiful. We were thrilled at the price - but you do get what you pay for! On the day of her wedding the zipper broke. We had to spend 45 minutes sewing her into her dress! When I called about the problem they were very rude and uncaring.....once you walk out of the store with the merchandise, it is yours and they truly don't care about their customer! Pros: It is affordable. Cons: You get what you pay for. more

My wife bought a dress here brought it home and decided after I saw the dress she didn't like it. NO RETURNS! NO REFUNDS! NO IN-STORE CREDIT! Very unfriendly about the policy. This is for our daughters wedding in May '08 We're now concerned about the quality of the product with such a policy. You're better off shopping where you can change your mind after you've had a couple hours to think about it.\r Some places don't consider buyer remorse. If she had realized the policy she would not have done business with them. SHOP somehwhere else. Cons: NO RETURNS, NO REFUND NO INSTORE CREDIT more

The people are very friendly and truly interested in my wedding. The selection was large, with many designers offered, at very good prices. When I compared prices, theirs was the best. My charming consultant was still happy to show me many other types of styles. My bridesmaids felt the same way. Pros: smart consultants, lots to choose from, good prices Cons: busy on weekends, too much to choose fr more