Brennan Heating & Air Conditioning

I left my home and asked them to complete their work before I come back and believe me they did their job perfectly and on time more

While Brennan's service is adequate, I think we need to hold businesses accountable for the people they pay to endorse them. I hear the radio ad for this business on KIRO today, during host Dori Monson's show. Monson's blog headline reads, "Is there a link between race and intelligence?" This type of 'topic' appears there almost every day. Monson then reads the Brennan ad. Do they even realize what they are paying for? Pros: Climate control needed in Seattle. Cons: Questionable Advertising more

Ben in sales was great. No pressure and pragmatic. They also threw in a duct cleaning. Brennan was able to install the very next day. Because of that we ended up getting a high level furnace from Brennan that works great. Install went smoothly on the day of and the techs were good installers and nice guys. The negatives? The city inspector came in later and found a gas junction fixture that was not included and a wall of insulation next to the furnace that they exposed that should have been sheet-metaled over. They first duct cleaning appt window was a no-show and Brennan also tried to charge us for the duct cleaning. However they made good on all of these corrections albeit after numerous calls to and runarounds from a sometimes curt telephone staff. Seem very disorganized in that respect. Again since all was made good I'm happy. Pros: Next Day Furnace Install. Sales Staff Helpful/Knowledgable Cons: Telephone Office Staff Disorganized/Sometimes Short more

The install crew left a freezer unplugged. This went unnoticed for four days. Thank goodness my 1/4 steer was not damaged, but everything else has frost on it and will suffer in terms of flavor. This is a nuisance and should have been made up for by the company. Instead, the woman who took my call merely said she would "mention it" to the crew. Hardly satisfying to the customer. They also neglected to time the inspection properly, so I have to waste another day. You have to contact several different people in order to schedule things: one person for the service crew, one person to okay a job, one person to schedule install, another person to schedule inspection, who actually has to talk to someone else who has the actual book. I don't know if they need a better computer system and operating procedures. All I know is that it's irritating and the administrative staff is neither pleasant nor explanatory. That being said, the individuals who come out to do the work are pleasant and they explain how everything works. They answer questions and are not condescending or short. They are professional - except for the aforementioned install crew that did what I would consider a somewhat incomplete job. I have friends in various aspects of home repair for high-end homes and they talk about how you have to be so careful about cleanup. I guess we should all take a lesson from the wealthy and (a) follow crews around, and (b) pick through work with a fine-toothed comb and loudly complain when anything isn't perfect. Pros: Service crew (Cary) is good Cons: Administrative staff is curt more

My wife and I just had our old oil furnaces replaced with gas furnaces. We were thinking of having the work done by Brennan because I?d read and heard good things about your company from a variety of sources. An appraiser (Rodney) came out and meticulously went through the house, gave us options, and a reasonable bid. I was very impressed by his knowledge as well as his trustworthiness. He is an excellent representative for the firm. The job started promptly on the date we were told it would start. The two gentleman who were primarily responsible for doing the main body of work, Scott and his trainee, Jerrod, were unfailingly polite, hardworking, and professional. The job proceded along like clockwork. The air-duct cleaners arrived at the appropriate time and they were quick, but thorough, and very efficient. I don?t know how they did it so quickly, but, like everyone I?ve met from Brennan, they not only delivered -- they exceeded our expectations. Scott and Jerrod have just left my home within the past 30 minutes. Before leaving, Scott demonstrated the furnaces in operation, walked me through the house showing me exactly what was done and patiently answered all of my questions. They left our house cleaner than they found it. 9/18/2008 more

We just wanted to thank you and your crew for the wonderful job you did installing our new water heater. Our experience with everyone at your company has been wonderful. --D. & E. Larsen more

Brennan Heating is one of our strongest and most consistent performers, most recently receiving our Platinum Award that recognizes our top HVAC contractor. With a dedicated focus on customer service, we consider them a valuable asset for our program. They are an active member of our advisory board and one of the first companies I call for advice regarding HVAC matters. - PSE Pros: Experienced and Award Winning more

We would like to take this opportunity to formally thank you for the superb service we received. It is not every day that consumers have the pleasure of working with such a well organized and service-oriented contracting firm like Brennan Heating. --M. & A. Nouwens, Shoreline Pros: Great Service, Prompt, friendly and reliable more

I called Brennan to have my furnace maintained. Tech said my furnace was broken(although it worked fine).. said he could fix it next week... or install a new furnace tomorrow! Explained how much he wasn't trying to sell me something,,. as he kept telling me I needed a new furnace. These people take advantage of consumer's lack of knowledge. Really spead on the fear tactic... I called PSE(the utility).. they charge nothing to come out and check your furnace.. call them first. more

After 2 visits to fix an easily replicated issue with my furnace and over $250 dollars later the issue returned approx 2 months later. Was told they only warranty their parts and service for 30 days. I asked if there was any leeway with that and was told they wouldn't be able to tell if it's a new issue or not. I said I would be looking elsewhere for service then and was hung up on. Will be looking elsewhere for my needs - recommend you do the same. Cons: Would not stand behind their work past 30 days, issue returned in 2 months - no leeway. more