Had been taking our pet to Dr. Rentfrow for routine exams, immunizations, meds, teeth cleaning for a couple years or so. Pet became ill, Dr. Rentfrow examined her, but did not diagnose specific problem - sent home to observe. A month later, on a holiday, our pet collapsed. Called Dr. Rentfrow & she referred us to an emergency 24 hr clinic. Emergency vet started transfusions, ran tests, determined problem, stabilized pet, performed emergency surgery, provided days of recovery care. Excellent treatment. After surgery, we took pet back to Dr. Rentfrow for follow-up, suture removal. Four months later, on a weekday morning, pet became ill again as disease progressed. Dr. Rentfrow s office was called & we requested to speak to Doctor. Message was taken, but doctor did not return call. Third call to office at 4:30 PM - we were told doctor had left for the day - without calling us! We rushed our pet to the emergency clinic where it was determined pet should be euthanized. Next morning we called the doctor s office, and spoke to the doctor, explaining what happened. She offered condolences, but no apology and the only explanation for her failure to return our call was that she was too busy. I cannot ever recommend this vet to any caring pet lover. Today we received a lovely sympathy card from the Emergency Clinic - signed by it s office staff. We have not received anything from Dr. Rentfrow s office.
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