Brandon Hyundai of Tampa is an unethical and poorly ran car dealership that does not honor its own policies. I found a certified preowned Hyundai Genesis 2013 listed online for $27,500 and 1,597 miles. I called the dealership to ask them if the listing price was correct and they told me any numbers they post online must be honored in store. We set an appointment for 5 o'clock the next day to test drive the vehicle. After we got off the phone I sent them an email to confirm that I would be there at 5 o'clock the next day. I live in Orlando so the next day I drove from Orlando to Tampa to test drive the vehicle. When I got to the dealership the sales representative (Alex) informed me that the owner decided to take the vehicle I made an appointment for and go pick up his friend from the airport and wouldn't be back for the rest of the day. They had wasted my time and gas money. I had to go home and come back the next day. When I came back the next day I test drove the vehicle and loved it. I asked Alex again $27,500 is the listing price for the car and he said yes. Alex and myself went inside and start to negotiate numbers. We agree my Nissan Altima 2005 that has 87,000 miles on it was worth about $5,000 and I would pay the remaining $22,000 for the Hyundai Genesis certify vehicle I just test drove. Alex left the table and when into the back to confirm all the numbers so we could finalized the deal. He come back out and said “I'm sorry but I cannot sell you this vehicle. The vehicle is no longer for sale my manager said the listed price online is incorrect it should be 31,500. At this point I am blown away by the turn of events. I asked what about my paperwork. I have the paperwork right here saying $27,500 and you have told me for two days that was the price. Plus your store policy is “ we will honor any prices we list online.” Alex says “my manager does not care I cannot sell you this car at this price”. The dealership claimed because the price was incorrectly listed and the miles were also improperly listed that the advertisement did not matter. They listed the car as having 1,570 miles on it but it really has 3,443 miles. I told them that the miles did not matter because the pricing was more important and if their store policy was to always honor online listed prices than they should sell me the car at that pice. Alex said “ I am sorry but we are done here.” So now I have drove from Orlando to Tampa two days in a row just to see this vehicle that they had told me was one price was really another. For two days we discussed numbers on the phone and in person. Then when it gets to signing time they hiked the price up by $5,000 and refused to honor their listed price online. I went home that night and looked at the vehicle online. The dealership updated its price to $31,500 but did not update the mileage. They are lying about what the mileage on the vehicle is. This was a very nice car but for anybody reading this online under consumer reviews. This car is used by the owners as there extra car. After two days of dealing with Brandon Hyundai of Tampa I have concluded that they are the most unethical, disorganized and poorly ran dealership that I have ever been to. People should not trust them. They false advertise and do not honor their own store policies. This is a bad place to do business. I have sent this letter to the Better Business Bureau.
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