Bonnema Pools

This customer contracted with us in late 2006 to build them an in ground swimming pool in 2007.We repeatedly left phone messages with their answering machine asking them for certain papers we needed in order to file for the appropriate permits. They did not respond until March of 2007. There were also problems with access to the property. We were told that they had obtained permission for use to use their neighbors side yard as well as to cut down a tree to be replaced later. We talked to the neighbor's wife and she confirmed it was fine. So we hired the digging machine as well as an operator. When it came time dig, however, their neighbors denied access, swearing at us, threatened to take legal action against us, and finally called the police. So we came up with a diffrent way to get the job done,. We would use smaller equipment which would take longer, and would pour using pump trucks at an additional expense. This is necessary occasionally and is also covered in the contract both parties signed. They decided to back out of their contract. We returned 100% of their deposit of $4,000.00 and waived over $1,000.00 we paid in plans, permits, and equipment rentals. I hope this explained what happened. We are a small, three generation, family owned business and do our best to accommodate our customers. more

Consumer BEWARE! \r Posted on 07-05-2007 by angd118 (1 Reviews) \r Shame on me, Mr Bonema was recommended by a relative of his employee, and we neglected to check on any references. Much to our dismay, this contract, and the subsequent breaking of it, was a complete nightmare that we endured for 9 months! After contracting with Mr Bonnema in SEPTEMBER of 2006, we still did not have any start to building our pool as of JUNE 21st. 2007! As an added bonus to the multiple delays over the months, he also surprised us with a $8,000-10,000 dollar increase! At that point, we were again about to be delayed until July 5th, when we finally said we had seen and been through enough. We were fortunate enough to get him to agree to end the contract. The only thing Mr Bonnema did responsibly and on time was to return our deposit to us quickly. To summarize, we were treated like uneducated idiots, delayed beyond reason, and by the grace of God were able to get out of the contract with our deposit intact. Please beware of this business and use caution when reading the contract. As pointed out to us by a subsequent contractor, the materials, contract specifications and language of the agreement was very suspect for hidden homeowner costs, sub-standard material usage and poor prouduct prognosis for the long term life of his pools. \r DO YOUR HOMEWORK before entering into any contract with this company. Cons: Very Poor Communication, Very Poor Reliability more