Bonfe's Plumbing, Heating, and Air Service

My usual plumbing company was not able to respond to my call because they were so busy so I decided to call Bonfe. They were available to come out that morning and the person that answered the phone was very pleasant. I found out why they were available. Who wants to pay their rates??? I had a simple leaky tub faucet and the person that came over told me I should replace it even though I figured out that he hadn't even looked at the problem. The replacement cost for parts and labor???? $973. I then asked them just to fix it and they charged me $312 for about 30 minutes worth of labor and $30 worth of parts. Then they told me I needed a Thermocouple on my water heater which is a $12 part online. Their cost for about 10 minutes worth of work and parts? $200! Since I wasn't home I had given them a credit card before they came out so the card was charged for the service. I followed up with several calls to discuss it with them and the receptionist told me they would call me back. I am still waiting!!! Also, the work was not good. The tub still has a slight leak, the handle was on upside down, and he left without making sure the pressure relief valve on the water heater was off so I had a flood in my basement. By the way. The same repairs by my usual plumber for the same faucet in my other bathroom was $115 which was about 1.5 years ago. BUYER BEWARE! Go somewhere else!!! more

Our technician was really terrific and we would like to be able to have him return the next time we need heating and cooling work done. It was obvious he cared about the work he was doing. He was a first rate professional in all aspects. We’ve used your company many times, for plumbing and electric, and have always been very pleased and comfortable with the professional that has come to our home. more