Bolen Heating & Air Cond

As owner of Bolen Heating & A/C I would like to take this opportunity to say to everyone, please question the credibility of this person that, I have no idea who he is, has found the need to discredit my company on the internet. I have been in business since 1972 and have an based my company policy on honesty and taking care of my customers . Can I say a tech never makes a mistake. No, unfortunately everyone does, because no one is perfect.Do I send my techs out to sell units regardless of whether they are defective or not. No, Never! I have to sleep at night and I have to do what the Bible tells us to do because I am a christian.Do I try to make things right with a customer if I am made aware of problems? Absolutely!, that is why I am so puzzled as to why I do not know JoeM10. I would like to say that if one of my techs made a misdiagnosis, that does not make all my employees and myself a crook that just wants to sell, it means I have a tech that made a mistake that is if this JoeM10 is telling the truth or not. His harsh judgement of my entire company and on so many internet sites makes me wonder and I do hope everyone wonder why???? I have no problem with 2rd opinions, everyone should get one on any major repair. We all have that option.Defamation of character without credibility is not an option.\r I ask that all customers that have a complaint go to the company and voice that complaint and see what can be worked out.Please don,t judge everyone or a company to be dishonest without justable cause and please look at their history. Most folks in business for over 30 years have a history of good customer service!!!\r Fran Bolen more

I wrote the following review. Forgot to add that the part that i purchased was OME (ORIGINAL MANUFACTURERS EQUIPMENT) with a1 year warranty as long as it was installed by a cerified HVAC tachnician. Pros: null Cons: null more

I had Bolen Heat & Air Conditionin Walkertown Nc come out and was very happy with how professional they are and economical love there product Trane and there staff I'd recommended then in a heart beat. They are a small family owned company and have the best customer service they make you feel like your a member of there family like they've none you forever. Pros: null Cons: null more

We recently bought 2 Trane systems from Bolen Heating & Air. After shopping around, they had the best prices and could install quickly. They came out on time, worked promptly and cleaned up after themselves all day. They also were fast but thorough. There customer service after installation has also been great. We highly recommend them to friends and family after our experience. more

I recently had to have an air conditioner replaced. After meeting with several heating and air contractors and reviewing their proposals I chose Bolen Heating & Air not only for the price but more for their professionalism and courteous, straightforward approach. Melissa explained everything in the proposal and was eager to answer any questions/concerns that I had. The "crew" arrived at the stated time/day and completed the work in a timely manner in spite of the fact that landscapers were working in the area. Bolen's efficiency and clean-up was impeccable. I was impressed with the fact that they wore shoe covers whenever they entered my home. The programmable thermostat was set for me and its operation was fully and clearly explained. After the installation I received a follow-up call from Bolen to ensure that I was satisfied. Bolen Heating & Air will definitely be the company I use from now on. Great people, eager to please and and easy to communicate with. A positively 5 star rating from me. more

This company came out and looked at one of our units that was acting up and told us we needed a whole new units because of everything that was wrong with it. I got suspsicious and got 2 more opinions. Neither of those other 2 companies could find anything wrong and the unit is working just fine. It just needed a little frion. Be wary of companies who care nothing other than selling you something. Pros: They seem nice... Cons: They are not trustworthy. more

It was the 1st day it was supposed to get really cold at night and we noticed our heater wasn't working. Bolen's Heating and Air fixed the problem quickly. The cost was actually lower then what we had expected! The service guy was very helpful and friendly. I would recommend them for sure! more