Bogart's Motor Sports

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5350 Grantswood Rd
Birmingham, AL 35210

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(205) 956-6693
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Motorcycle Dealers

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Automotive

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Motorcycles

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Best

It's a very interesting process to meet and work with thousands of customers every year. Motorcycles are an emotional purchase by people that ride for a very wide range of reasons...

Worst

Owning a motorcycle powered by Ducati makes it somewhat difficult from time to time to have it serviced. In April of 2009 I decided in favor of Bogarts due to its close proximity...

Response and Invitation 2/22/2010

It's a very interesting process to meet and work with thousands of customers every year. Motorcycles are an emotional purchase by people that ride for a very wide range of reasons. Regardless of brand, type of riding one prefers, our common DNA is that we all have a passion for the freedom motorcycles offer us. Motorcycles are fun simply because they are. Bikes also are an escape for many. The demands placed on people by work, under very stressful times, demands on one by family and a galaxy of other concerns make motorcycles more than simply an amusement. It's part of one's future. People look forward to their next ride because the ride is the freedom they crave and the solitude inside that helment that keeps one ""sane"" in a World of ever increasing pressures and distractions. Riding a motorcycle well is a liberation. Setting up one's line in a series of sweet switchbacks, then executing the movements beautifully in seconds in a way is the rider's break through to the other side of life. It's athletic, skill, art, poetry, and confirms that yes indeed joy is to be found in life in a very simple act. Riding well. I can't begin to estimate how many of our customers have smiled and told me they ride ""because it's cheaper than a psychiatrist"". I sincerely wish everyone that visits us could ride away with an expression of pleasure on their face. When we know someone does not, yes, it does keep us awake at night. We think about that on our ""day off"" when in theory we should be doing something for ourselves. We care. I'm on my day off right now thinking about this. My Dog and Cat need a Vet visit. I need to buy groceries. I need a shave. I need to wash my car. I need to ride one of my bikes! People that work at motorcycle shops are carbon based life forms just like people that don't. We share the same requirements, and have the same feelings as do you. We are all alike. I ought to go to Church more often. I ought to sit and take time to enjoy a well shaken Martini more often. But we care. We do our absolute best to please. About twice a year I go home with a bad taste in my mouth because I have to invite someone not to return to see us because it's simply obvious that some expectations are not possible to meet. Some people simply can't be pleased. Picture someone making an attack on a member of your family. A wise person makes an effort to see if the family member is in the wrong and need correction. Just because it's ""your kid"" does not mean they are never in the wrong. A good General Manager has to be fair to the public and our employees. The wisdom of Solomon I do not have. I do have the desire to be fair. Pros: Most are Very Pleased and Return Cons: We're Not Perfect more

Bogarts Customer Service is a farce! 7/10/2009

Owning a motorcycle powered by Ducati makes it somewhat difficult from time to time to have it serviced. In April of 2009 I decided in favor of Bogarts due to its close proximity. Before dropping off the bike I called in to setup an appointment for the 6K service - this service was supposed to be done in 6 days. It took them more than 2 weeks; no valve cover gaskets, no timing belts in stock - and I thought these are standard items they would keep on the shelf especially after setting up an appointment? I picked up the bike and when I arrived at home the engine was leaking oil at the valve covers to the very front/rear. Saturday afternoon - Bogarts closed - I took the bike for a ride, and after several oil spill clean-up's I dropped the bike off at Bogarts to be fixed. When I picked up the bike a couple days later, and after asking for the reason for the spill they said it was just ""remaining oil"" from the previous service! Hello, are you trying to insult my intelligence...?! I asked them several times they same question and always got the same answer. Then, after arriving back home, I discovered paint was chipped off the tank (my tank is split in two - right in the area where the 2 tanks meet). This must have happened when they reinstalled the tank! Called Bogarts again, and of course, they claimed the tank was already damaged BEFORE they serviced my bike. That's when I lost it - these guys are just a bunch of dishonest, incompetent crooks so you better make sure to perform a inspection of your bike together with their service manager BEFORE dropping it off!!! And a very special ""Thanks"" to David Sanders, their General Manager. I approached him in person to discuss this issue, and his suggestion was - after opening the door and leading me to the outside - to take my bike to Atlanta for any future service appointments - Bogarts would no longer be of service. Congratulations for a job well done, Mr. Sanders. Pros: Pros - which ones??? Cons: Cons - Quite a few!!! more

Buyer Beware at Bogart's 3/24/2008

Terrible service department, and the customer service offered by the owner is even worse! Bogart's had my Triumph for two months and when they finally called me to say it was done, I could tell it still wasn't fixed before I even completed my ride home. Bogart's owner refused to stand behind the quality of the service. Then when my credit card company charged back the amount after investigating my complaint AND FINDING MY CLAIMS TO BE VALID AND TRUE that the bike was not fixed, the owner files against me in Small Claims Court. Can you believe that! And the same day I originally dropped off my Triumph for repair, I purchased a brand new Vespa from Bogart's right off their showroom floor! BUYER BEWARE AT BOGART'S....THAT SHOULD BE THEIR MOTTO. more
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