Poor customer service. In late November I ran my Toyota Landcruiser thru the car wash opting for the top level wash. To my horror in the middle of the wash could here all kinds of grinding noise, felt like my roof was about to collapse. After what seemed like forever I pulled out and into the vac area to inspect was sure to be damage. The grinding noise turned out to be my factory roof rack get scratched (metal from the machine) and my rear wiper completely mangled and the ""Landcruiser"" emblem ripped in half. I filed a report and heard from the manager a few days later that sheepishly left a voice mail at 4:58pm stating he was out for the weekend at 5:00pm. I called him straight back and although he never reviewed the video he stated they were not responsible for the damage. WTF? Needless to say I'm out $500 for a new rear motor and emblem and wouldn't be returning. STAY AWAY....FAR AWAY. Plenty of options with Hugh & Jeff's down the road and the other car was on the i45 feeder.
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