Blue Grass Auto Body Inc

If you want auto body work or customer excellence please by all means stay away from Bluegrass Auto Body, what a horrible nightmare. Bluegrass Auto Body will jack up the charges, add unauthorized charges and add parts that do not need to be replaced. Then refuse to give you the vehicle back unless you pay the extremely inflated bill for unauthorized charges and unnecessary parts. In my case it was an insurance claim. Bluegrass Auto Body contacted the insurance company of the person that hit my truck. I had already received the insurance check to cover the damage so I took the truck in for repairs. Bluegrass Auto Body contacted the insurance company to find out how much the check was written for and then added more charges on top of that. Then I was told that the insurance company, not my auto insurance company but the at fault driver's company, had authorized the additional charges!! Total was $1,000 over what the check was even for. I asked why I wasn't notified about the additional c more

I drive an older BMW and needed some fender work. And was they were recommended by the repair shop next door. I would not recomment them, the paint finish was sandy to the touch. They tore part of the door panel when replacing it. I have had amazing body done before and they ask about taking door dings out at a price to make car look great. I dont think it interests this shop to go above and beyond. Even the sales rep was a barely warm body Pros: finished on time Cons: Sandy finish paint job more