Blue Cross Animal Hospital

Dr. Brown was our problem, not our solution. We went to him with a legitimate problem caused by another vet in his practice and his only response was to refuse further treatment for our two rescue dogs, one an epileptic and the other partially blind.\r \r Dr. Brown is the controlling partner at at least one other vet practice not in Buffalo/Amherst. This is not advertised at either location. Our event happened at his other location, but we think Buffalo/Amherst residents should be aware of Dr. Brown's level of cynicism and care for animals under his practices.\r \r We have been good and well-known clients at Dr. Brown's other location for over 5 years. We turned up 5 mins.early for our appointment on the day in question. We got bumped. The receptionist advised that the prior client had turned up on time and that there was no emergency involved. The vet on duty (not Dr. Brown) and the prior client simply took our time, being able to see us waiting. 35 mins later we got up to leave. We complained on the way out. We did so entirely reasonably. There were no raised voices. In fact, we told the receptionist (who had done a great job of keeping things calm) that we would re-set the appointment when they weren't so busy.\r \r When he heard that we had complained, the vet on duty came out of the consultation room and without inquiring about any facts or what had just happened, he told us, ""There's no need for you to be here. Get off the premises or I will call the police."" That was all he said.\r \r We presented these facts in writing to Dr. Brown and demanded an apology for the behavior of his junior vet. Dr. Brown responded by email, ""Feel free to start arranging alternative care for Hooch and Charlie."" \r \r In his response, Dr. Brown did not address any of the facts we had raised or our raised concerns about the future specialist care our dogs need. He simply invited us not to return.\r \r Dr. Brown is entitled to refuse service to anyone, just as we are entitled to tell others about him doing so for no just cause. Dr. Brown's practices claim, ""We treat your pet as we would our own."" The facts reveal a level of cynicism that is quite different. If you have a legitimate concern and express it to Dr. Brown, you and your pet will be dropped. more

Concerned with money over the care of your pet. ""Dr."" Donovan should not be able to practice at all. Blue Cross Animal Hospital does ok with a healthy pet - when you show and pay for your less than 10 minute ""check-up"", but it stops there. They are essentially clueless on how to handle any issue and they do not listen to the pet owner when discussing symptoms. I have spent a great deal of money on useless tests and the care at this hospital is very poor. Do your pets a favor and find another place to manage their care. more

If it was not for Dr Brown I would not be a client at BCAH any longer. My mother had to euthanize her beloved 9 year old cat to acute kidney failure and she also owns the siblings. So we decided to have some blood work to make sure all was well with them. She asked specifically for the Dr who had put down her cat two days earlier when she made the apt. When we arrived that morning of the apt ( lugging two carriers and my 9 week old in a car seat) Not one person made a move to help us (my mother is physically handicapped to top it off) We check in, they bring us into the room and the girl who is taking the histories assumes we are there for vaccines. I explain that we lost the cat two days earlier to kidney failure will will NOT be vaccinating these two until we get the blood work results back. She tries again to talk us into vaccines. I explain I have been working in this business on and off for roughly 9 years and to stop asking about the vaccines as that is the LEAST of our worries atm. She leaves. The Dr Comes in, she is neither the Dr my mother asked for or Dr Brown who we usually see. When I ask why we are not seeing either of them she gets snippy and says Dr T is our of town and Dr Brown isnt available. She then also launches into why we need to vaccinate, I then get snotty right back and say stop asking about vaccines, we WILL NOT BE VACCINATING today. The assistant who is in the room is scared of cats, every time one of the cats she was holding moved she let go, when all they were doing was trying to get her to pet them they do not have a nasty bone in either one of their bodies or I would have held myself. They shaved my cats stomach with out asking to get urine, which they didnt get ( I understand its hit or miss with a cysto in kitties) and not 1 time did she say how sorry she was for my mothers loss or understand why we were only asking for bld work. I think she is unprofessional, and insensitive. I will be looking for a new clinic soon, and only continue going there for Dr B. I will say the nice girls at the desk did help us out with all of our cages and car seat, but at that point I had an awful taste in my mouth. So If you MUST go to BCAH, I recommend making sure you are going to see Dr Brown, or go else where. more

They charged me 97 dollars for a topical ointment that I found at petsmart..same brand..same dosage for 40 dollars...THEY OVERBILLED ME 50 dollars for this stuff. They then refused to give me a refund when I brought it back unopened the following day. If you want to be overbilled go to this racket. I wash my cat twice a week in anti flea shampoo. I have not found any fleas on him...not on me..not on the couch..not in the drain after washing him...But in ten seconds the vet said he had fleas..I can see why when they are charging twice the market price for their medication... more