This was my fourth visit and my last. The first two times went well, good service and food. A few months ago I brought my family and the service was poor (""sorry we're out of glasses""....served salad w/no silverware and had to track down the waitress who when asked for some said, ""Oh, yeah"" no sorry, nothing, very inattentive) and the fries were cold, and when I say cold, I mean COLD.\r
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I thought I would give it another chance last night...huge mistake. We (2 adults and 3 young children) sat for an hour and 40 minutes still not having had our meal served. The waitress (and I'm almost positive it was the same one from our last trip) would make an appearance every 15-20 minutes (she had no other tables in our section so where she was disappearing to is beyond me). The hostess actually stopped by to ask if we needed refills on our drinks and had them refilled as did another waitress!! About an hour and 20 minutes into our wait, she goes to find out where our meal is, comes back and says, ""Its still not ready, it might be another 15 minutes. Do want some crackers?"" Mind you, during this time two tables were seated (well after we were) and had appetizers and the waitresses were in and out, every few minutes. So, we wait another 15 mins, she comes back and said, ""Its still not ready. What do you want to do?"". I told her we were leaving and she said not to worry about the drinks and salad (we did get that). I have never in my life left a restaurant without eating!!!!! We were never told that it might be a long time before we were served our food, for that to happen would mean our waitress would have to make an appearance! I might have tolerated the long wait had we been told in advance, had the waitress been attentive and present, and her attitude not so casual. It almost seemed if she was dragged off the street and asked if she could help serve, not that she worked there!! Unbelievable! \r
As a side note, not all the waitresses are like this, some are very good, the food decent and the atmosphere very cool. But I'm not taking a chance again.
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