Where do I even start? Having called several companies, Blau not only offered the fastest service at a very reasonable trip charge, they were also the only one who appeared to care that we needed their service. After about 1/2 hour, I received a follow-up call updating me on the status of the technician's arrival. The technician himself, Paul, was so informative, knowledgeable and courteous. In addition, he took his time explaining what he recommended and our options for the future. Though this was an evening call, we never felt like Paul was trying to rush through the job in order to go home. This being our first experience with Blau Plumbing, we were very impressed with the customer service from both the person who took our call to the technician. Timeliness was also a positive experience.
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