I don't know what happened to that other person's reservation but I have been using these guys for about 9 years and have been happy with their service and professionalism. There was only one time in the million miles+ of flying that the guy was a few minutes late at the Int'l terminal. Even when my flight has been delayed, they're there. They are usually TOO EARLY to pick me up. I pretty much use them exclusively.
Pros: Professional, dependable, comfortable low stress ride
Cons: I can only use them when the company pays the bill.
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