Stove pipe for wood buying stove they installed came crashing down 15 months later. Fortunately no one was hurt. Black Swan didn't stand behind their work and charged me to replace and reinstall the pipe. This time they said it was installed more securely, but it should have been done right in the first place!! And they should take responsibility.
I actually called to try to discuss this with them but the call was not returned. And this is after more than $5,000 of business, plus a referral.
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