When I went to pick-up my clothes for a business meeting that day, I was told my clothes were given to another customer. Keeping my cool, I waited for a follow-up call that they were able to locate the 6 items: custom made jacket and 5custom made shirts. No follow-up phone call, no apology and when I finally called the next day, I was rudely told that the employee knew nothing about it and couldn't help. \r
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Their tracking system is about 20 years behind the times, no computers, just a log book and receipts. They didn't even take down the phone number for the other person so they don't even get complete info. \r
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The owner finally responded through another employee and said my clothes were sent back for respotting. If that is really the case, which I doubt, they should have called me and said ""sorry, here is the scoop."" Even better, "" hey, we know this was a hardship, can we drop them off to you or something."" \r
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I so badly want to support Arroyo Grande businesses. Sorry AG, my cleaning is going to SLO for better service.
Cons: Poor service and completely disorganized
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