I was given a quote for the moving company to receive two pallets of household items shipped from out of state and delivered to my building. I described the dimensions and the contents of the pallets (boxes and two pieces of furniture). I was given a quote for $356. I forwarded the bill of lading and told them the expected delivery date was the following Wednesday and asked if they had an opening that weekend to deliver b/c I needed to reserve the loading elevator in my building in advance. I was told to wait until they received the shipment. The trucking company called the day of the scheduled delivery, and the moving company scheduled for delivery the next day (Thursday). The moving company told me they had availability that weekend, but by that time my building did not have openings for the loading elevator so we had to schedule for the following weekend (Saturday). On Friday I emailed them to confirm the delivery time and did not receive a response. I called them at the end of the day and was told (for the first time) that there are more items than they expected and they would have to charge me more ($880!!). They told me there was three pallets instead of two, which was a complete lie. The person helping me arrange the shipment at the origin confirmed and measured two pallets. The trucking company certified that they picked up two pallets. I was only charged to ship two pallets. The moving company then said there was much more than described. In total, I had 11 boxes and two dressers (one had a hutch). He said that these items required three instead of two people and also required an additional hour. The original quote charged $89/hour for a truck and two people. The new quote charged $139/hour for a truck and three people. I asked him why an additional man costs $50/hr when a single mover (including truck charges) costs $44.50/hr. No response. Maybe this extra man is an extraordinarily good mover? He also told me that they also needed to charge me $75 for packing supplies for tape and blankets
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