Best Buy

Ok so here's the deal. Screw 1 - Free Gift. So you're supposed to get a free gift with my purchase of a samsung TV. Well, since I did not reiterate this widely publicized offer, I did not get it. I had to go back the next day and suffer through 2 hours of computer entry before they could finally give me my 'free' gift. I say 'free' because of Screw 2 - Overpriced! Go online people. Order from J&R and drive to NY and pick it up or have them deliver it. Best Buy charged me 2500 for a TV J&R sells for 1800. So I call Best Buy and they immediately knock of 300! What nice guys! Oh wait, the same item sells on the bestbuy site for 2200.... thanks for nothing. Screw 3 - Delivery. So I emphasize, both times that my receipt had to be done as well as originally, that I need deliverying on (a) date. (a) date arrives, I hear nothing from them. I call and they CONFIRM the date of delivery is (b). After they basically call me a liar on the phone and refuse to help me, I force them to allow me to drive to their warehouse and pick it up (which was another 2 hours ordeal). What do I get for my trouble? An overpriced product. The only reason I stayed with them for the TV is because of the financing, which I found out J&R also offers. What they COULD have done to fix this: 1 - Listen to their customer who is in the store and on the phone 3 times. That way, you get the delivery date right. 2 - Admit you messed everything up and knock off some $$ or kick in some delivery. BestBuy in East Hanover, I bid you adoo. Lousy service, lousy prices and the lady that answers the phone lacks a highschool education. more

It would be BestBuy without a doubt and it would take me about 5 minutes. I'd walk in and get the biggest plasma High Definition TV I could buy with that money. I chose bestbuy over other stores for several reasons. 1) They have a good selection - some stores will have higher end things but bestbuy eliminates the bottom of the barrel as well and gives a great mid to upper middle quality range. 2) Their salespeople are non commission. They don't care what you buy because it doesn't affect their paycheck. That means they are less likely to sell you something you don't need just for their own sake 3) Accessories - They have a great assortment of remote controls, speakers, wiring and all the other "necessities" to go with your later electronics purchase 4) Service plans - Of all the service/replacement plans I've experienced, they have the best. The fine print on the policy is geared toward the consumer and is reasonably priced considering how well it covers the product and the ease of use should something go wrong. 5) Look of the store - they are cutting edge in the products the sell, the departments are organized nicely and the stores are kept neat and clean. I used to work at a bestbuy because I liked the way the company was run and even seeing the "behind the scenes" perspective of it all, it's not a scam. Best company in its market, hands down! more