Best Buy

Absolutely horrible Geek Squad. Bought a hp laptop with an extended warranty. I have had it back at best buy in Middletown, NY 3 times and it's still not fixed. They replaced hard drive, mother board and cpu and it still does the same thing. Manager said sometimes they put in bad parts. Not anything I wanted to hear. They have no idea what they are doing. I will never buy anything from Best Buy again. EXTREMELY DISAPPOINTED. more

I purcahsed a brand new dell (my first dell ever and remember the commercial, hey dude you are getting a dell). at 1200 dollars and a three hundred dollar service plan i felt proteted and looked forward to using my new computer which was my first in seven years. I got the computer home and immediately had issues with the video card. Took it back to best buy as they tested it there. Two days later they said they were still running tests. Being somewhat computer savvy i know diagnostic dont take two days. They replaced the video card after my numerous visits in demanding a new one be installed because thats what they said was wrong with it. several months later same problem started again. took it to geek squad and they sent it to geek squad city. they called two weeks later as i picked it up. they repalced the mother board. got the computer home, pushed the on button, NOTHING!!! took it back they send it to geek squad city. ONE MONTH LATER they call me up and I am not happy. They te more

Be careful when considering the Best Buy extended warranty. I purchased a H-P computer in February 09 to replace my Dell which had crashed. I bought the extended warranty because of my experience with the Dell. The new H-P computer clicked about 5 times (twice) when booting up. I thought that must be the H-P way, never having had one. The computer started getting slower, took longer to boot up and spent most of its time with the "BUSY" icon when I would change a program . It would stay busy for 5-8 minutes just going to "MY COMPUTER". The only thing I could do without waiting was use email and Internet Explorer. I called the Geek Squad HELP agents and one agent worked with with me on the phone. He had me backup my files, & restore Windows to see if that would work. Didn't! I took the tower into BB in Middletown on 10/16/09 and they replaced the hard drive with a different brand & larger HD and reinstalled Windows. I picked up the computer on 10/20. It still did not work right-still cli more

We decided to buy three new appliances from Best Buy, and found what we wanted on their website. We decided to go to the store to purchase the products so we?d have an actual person to deal with. HA! We met with one salesman who couldn?t be bothered to place an order for the products that they don?t have in the store. He actually was going to let us leave minus $4000 in sales. Another salesman caught us on the way out and was willing to process our order. The prices were good, the items were in stock, and they matched the free shipping offer online. We got our delivery date for three weeks later and went on our way. \r \r A couple of days before our delivery date, they called to inform us that our refrigerator was not in stock, so we decided to wait another three weeks to have everything delivered at once. Two days before the rescheduled delivery date, they call to tell us the fridge is still not in stock, please call back to schedule delivery for that item. I called the more

Best Buy is the first store I have seen where ALL the staff is rude and unwilling to help. I actually asked the "greeter" for a manager after 25 minutes of being pushed from one person to the next. (I had an appointment to have an XM radio installed.) The "greeter" did not say a word, he kept talking to the other staff person. Then he just pointed behind me. When I turned around, the manager was walking up. He was very nice and helped me check my car in. One hour later the installer called me to ask where the part I was buying from them was. When I told him the part was included in the price I was quoted he just said they didn't have the part in stock! Unless your getting a great price, and don't need help. I would not waste my time. more

I recently went into this Best Buy on a Saturday. While the store was packed, the sales floor staff stood around. Literally. I walked up to someone in search for an item I couldn't find that was in that week's flyer and he just shrugged his shoulder's and said "it's most likely on an end cap." And that was the extent of help I got from him. Not professional at all. more

Big new store filled with all the newest electronics computers music appliances audio software. Too bad that the floor staff doesn't want to help the customers. more