Best Buy

tried to call to see if they had a specific item in stock, tried twice, no answer from the geek squad or sales. Called later in the day, no answer, called today, no answer. Cons: they don't answer their phone ever more

2-24 Took my computer to Best Buy in Novi, MI\r 2 weeks prior I had increased my memory by 512\r \r No problems until 2 weeks later, my computer would shut down and I would receive an error code stating that my computer had just recovered from a serious error\r \r I did want to mess with it, thought it was best to leave it “to the experts” and I took my computer to the Geek Squad.\r \r I was told it would cost $69.99 for them to look at it and let me know what needed to be done. Over a week later (March 6th) I was called and told my computer was all set and to come pick it up within 5 days. When I asked what the problem was I was told nothing could be found, (Thank you for the 69.99 have a good day)\r \r Brought my computer home it never booted up and connected to the Internet, it kept shutting down. Took my computer back to Best buy on 3/8/09 Spoke with MOD Andrew Warson, who basically was polite but told me he could do nothing. Geek Squad was a store within a store and his hands were tied. But if I needed a “substantial discount” on any computer software he could help me. (huh?)\r \r One of the Geek Squad (turtle?) guys looked at my computer and told me I had virus and to have them removed it would cost $130.00 (?) Why didn’t you see that 2 days ago???????? You had the computer over a week!\r \r Best Buy kept my computer for an additional week. I Paid 129.99 upon pick up and took my computer home; On March 16th I noticed that my computer wouldn’t play sounds. Upon further inspection my computer comes back with an error code telling me I have No video card. \r \r I called Best Buy 3/17/09 at 10am and spoke with Rob, I explained the history of this nightmare and he said no problem bring back the computer we can check out out for $69.99 and diagnose the problem!!! UGH!\r I said no way, you need to come to the house and take care of this, and your Geeks messed this up. I can’t keep unhooking everything and dragging this heavy computer to and from the store on a weekly basis. Once again Rob said no problem, we can come to your house, that will be $150.00. What a snotty little brat!!! Who is in charge there? Pimply faced kids. That’s who!!! Teenagers are holding me prisoner. And Best Buy managers don’t seem to care. I can’t get Evan Chopy to call me back, Andrew Warson washed his hands of the situation, Michael at Best Buy corporate customer service is “looking into this matter” or as least that is what I am told.\r \r Best Buy and the Geek Squad totally dropped the ball on this from day one. Customer Service is foreign to this company. I can’t believe that Best Buy isn’t interested in correcting this problem. I will NEVER EVER STEP FOOT INTO A BEST BUY AGAIN. Pros: There are NONE!!! Cons: Pimply faced kids running geek squad more

I bought My computer at Best Buy. When I went here I planed on buying one brand and did, but ended up taking the same model back three times because the same thing was wrong with all three. It turned out to be a defect in that model. They were really nice about it and didn't give me any problems about the return. The salesmen showed me some other brands and highly recommended one which I ended up buying. They were helpful and courteous. Before my warranty ran out I took it in for a check up and they did it while I waited. We have purchased other things from this store and always gotten good service. more