Bernie & Phyl's Furniture

I just wanted to say how pleased I am with Bernie & Phyl?s. In November i purchased a recliner for my mom wich she loves and the price was great. Last week my husband and I purchased a queen size mattress also the price was excellent. Your selection of furniture is great not overwhelming at all and the prices are fantastic. I have recommended your store (only been in Saugus location) to many people and if we need any furniture at all we will only go to Bernie and Phyll's. Thank you for your great assistance and selection and prices! more

Bought slipcovered furniture set , the slipcovers are charged seperately. I paid over $750 for the slipcovers alone!! Less than one year later, slipcovers are really, really faded, shrunken, and tearing at the seams. Called to complain and they sent out a ""technician"" . He sewed a seam with a thread and needle and declared the situation ""fixed"". The quality is so bad I'd NEVER buy furniture there again. Completely ripped off.. Cons: really poor and cheap quality more

I'm getting married & my family decided to buy me a new couch as a shower gift. We set it up to be delivered this past Sat., because we are so busy during the week with our jobs, that we couldn't get it delivered during the week. We set that delivery up around 4/9 or 4/10, to be delivered 4/19. I was told to get my old couch out of the apt first so they could get the new one in. We did that on Fri. night. I was told the new one would arrive between 10am & 2pm on 4/19. I spoke to the delivery man who was very courteous to call me when he was en route. I live in NH. They entered my address as MA. So guess where the delivery man was going? Needless to say, I didn't get my couch on Sat. Me & my mother (who was purchasing the couch for me) called to complain about what happened & spoke with a mgr/supervisor. They told us they only come to NH on Weds & Thurs between 7am & 2pm. Guess what? I have a day job & I'm not home during those hours, which is why I originally set it up for Sat. They also mentioned after the fact that I would have to pay $30 for special delivery on a Sat. They didn't tell me that when I set it up. The manager we spoke with Sat. said he would put in a message to a supervisor that wasn't there until Mon. to see if they could deliver 4/26. He said I would get a call today. I did - a message that said they managed to set up a Sat. delivery for me on 5/3, like they were doing me a favor. That is 2 weeks after they were originally supposed to deliver it (& 2 weeks we'd have to live with no couch in our apt), almost a full month from when I originally set up the delivery. In my opinion, when you make a HUGE mistake like delivering someone's furniture to the wrong STATE, you should go above & beyond to make it better by getting it to the customer as fast as humanly possible. I don't care what you have to do. YOU MADE THE MISTAKE, YOU FIX IT. I am not happy & I will be telling everyone I know about what a HORRIBLE experience this has been. more