Bent Tree Family Physicians: Ferguson Bryan MD

I have gone to Carol Watson several times and she is fabulous!! She is very professional and takes the time to listen to your concerns. She makes you feel comfortable and really listens to what you tell her. You are never rushed like you are on some other doctors offices. Carol has a way of putting you at ease while addressing your medical issues. If you are looking for a new doctor I would highly recommend Carol - she is great!! more

I have been going to Sarah since the summer of 2006 when my doctor of 30 years decided to retire. A good family friend had referred me to Sarah and I couldn't be happier. After having established a close relationship with my previous doctor, I was very hesitant to start over with someone new, but all that fear changed once I went to Sarah. She is extremely professional and will spend all the time you need to visit and discuss your concerns. I have never felt rushed with Sarah and she has a way of making me feel that i am the only one that is important at that time. Sarah has helped me to tackle osteopenia and return to normal bone density as well as several other issues that occur as we grow older. I have and will continue to recommend Sarah to anyone that asks. She is AMAZING! more

I have been going to Sarah since the summer of 2006 when my doctor of 30 years decided to retire. A good family friend had referred me to Sarah and I couldn't be happier. After having established a close relationship with my previous doctor, I was very hesitant to start over with someone new, but all that fear changed once I went to Sarah. She is extremely professional and will spend all the time you need to visit and discuss your concerns. I have never felt rushed with Sarah and she has a way of making me feel that i am the only one that is important at that time. Sarah has helped me to tackle osteopenia and return to normal bone density as well as several other issues that occur as we grow older. I have and will continue to recommend Sarah to anyone that asks. She is AMAZING! more

Many doctors attempt to practice the Hippocratic Oath; most of us know the byline, do no harm. But the oath is about much more than that and Dr. Bryan Ferguson embodies the essence of the oath and more. Over the years, I'd had physician's that were part of my heath-care plan -- but Dr. Ferguson is a true partner in my health care. I have been seeing him for about 5-years. He has the best ""can do"" spirit and together, we are plotting my health strategy as I age. He studies and knows the latest. Our conversations fly by and even thought I take a few minutes to get all my questions answered, Dr. F never works to rush me along. It is an abiding joy to work with him. I also have shared Dr. Ferguson with friends. His nurses also help and give aid. Cortney and Ellie do good follow-up and follow-thru. If you are looking for a Doctor that understand the art side of the art and science, look no more. This practice has the full package. Great office staff, good doctors. The works. more

I first met Sarah through a friend and had originally contacted her because I was interested in possibly starting a career in the medical world. Initially I got in touch with Sarah to discuss the different responsibilities of a physician assistant, amount of schooling, etc. So, our initial relationship was stricting a teacher-learner type relationship. Well, it wasn't too long after that that I came down with an absolutely terrible respiratory virus. Bent tree was the only office I could get in to, and, of course, I chose to see Sarah since I felt like I kind of already knew her from our previous conversations. Let me tell you, best decision ever! I have enjoyed so much having Sarah as my primary care provider. I completely trust her and have 100% confidence in her medical knowledge and ability to help me make the best decisions regarding my health. I can count on her to be very honest and always tell me exactly how she feels or what she thinks about a certain situation, in a very respectful way, of course. She has excellent bedside manner and sincerely listens to everything you have to say. She is never rushed and she never gives me the feeling that I am just another patient she has to get through super fast so she can go on to the next. I absolutely love having someone that is as equally and fully invested in my health as I am. I couldn't imagine ever switching to a different primary care provider. more

I first met Sarah through a friend and had originally contacted her because I was interested in possibly starting a career in the medical world. Initially I got in touch with Sarah to discuss the different responsibilities of a physician assistant, amount of schooling, etc. So, our initial relationship was stricting a teacher-learner type relationship. Well, it wasn't too long after that that I came down with an absolutely terrible respiratory virus. Bent tree was the only office I could get in to, and, of course, I chose to see Sarah since I felt like I kind of already knew her from our previous conversations. Let me tell you, best decision ever! I have enjoyed so much having Sarah as my primary care provider. I completely trust her and have 100% confidence in her medical knowledge and ability to help me make the best decisions regarding my health. I can count on her to be very honest and always tell me exactly how she feels or what she thinks about a certain situation, in a very respectful way, of course. She has excellent bedside manner and sincerely listens to everything you have to say. She is never rushed and she never gives me the feeling that I am just another patient she has to get through super fast so she can go on to the next. I absolutely love having someone that is as equally and fully invested in my health as I am. I couldn't imagine ever switching to a different primary care provider. more

Sarah Gagliano is one of the most outstanding, compassionate and caring individuals I know, AND we are lucky enough that she is our physician! \r \r Over ten years ago my daughter ran head first into a goal post while playing soccer. We arrived at Bent Tree a few minutes after they closed. Sarah, who was just starting at that time, welcomed us in and did a thorough exam of my child. Sarah could have easily sent us to an emergency clinic because they were officially closed for the day, but because she is so caring she took the time to alleiviate both my fears as well as my daughter's.\r \r Five years ago I was diagnosed with a major illness. Sarah was instrumental in making this diagnosis. She was an incredible supporter during my treatment and still is! Sarah has always listened and valued my opinion regarding all of my health concerns. She takes the time to really get to know her patients. In this day and age of rush, rush, rush this is invaluable!\r \r My family is so blessed to have Sarah Gagliano as our physician!\r \r more

Sarah Gagliano is one of the most outstanding, compassionate and caring individuals I know, AND we are lucky enough that she is our physician! Over ten years ago my daughter ran head first into a goal post while playing soccer. We arrived at Bent Tree a few minutes after they closed. Sarah, who was just starting at that time, welcomed us in and did a thorough exam of my child. Sarah could have easily sent us to an emergency clinic because they were officially closed for the day, but because she is so caring she took the time to alleiviate both my fears as well as my daughter's. Five years ago I was diagnosed with a major illness. Sarah was instrumental in making this diagnosis. She was an incredible supporter during my treatment and still is! Sarah has always listened and valued my opinion regarding all of my health concerns. She takes the time to really get to know her patients. In this day and age of rush, rush, rush this is invaluable! My family is so blessed to have Sarah Gagliano as our physician! more

I have been seeing Sarah Gagliano for a number of years. I am diabetic, have high blood pressure, and a number of other things. Sarah provides the best care, advice and support of any physician I have ever visited. She goes above and beyond what any other physician would do and her intuition is always dead on. Make Sarah your physician and you cannot go wrong. Pros: Exceptional medical care for the entire family Cons: NONE more

I have been seeing Sarah Gagliano for a number of years. I am diabetic, have high blood pressure, and a number of other things. Sarah provides the best care, advice and support of any physician I have ever visited. She goes above and beyond what any other physician would do and her intuition is always dead on.\r Make Sarah your physician and you cannot go wrong. Pros: Exceptional medical care for the entire family more

About 10 years ago we moved to Frisco so I had to find a new doctor. After 6 years of bouncing from one to another I hadn't found the one I was looking for, so I just walked in Bent Tree and said I needed a new doctor, who could see me first? The receptionist said I could see Sarah Gagliano PA, if I could come back at 4:30, so that I did. I had never seen a doctor younger than me so at first I was very skeptical. After describing my many conditions (diabetes, coronary artery disease, high blood pressure) and discussing their complexities, I knew I had found the one. She listened, she understood, and most importantly, she cared. I felt at home with her. Now all my various ailments are under outstanding control and to boot, I've lost more than 20 pounds! Thanks Sarah!! She is all I want and need for a primary health care provider (she's my doctor even though technically she is a PA). Bent Tree is a Blue Ribbon family clinic! Why settle for anything less than the best? Pros: She's smart. She listens. She communicates wonderfully. Cons: none more

About 10 years ago we moved to Frisco so I had to find a new doctor. After 6 years of bouncing from one to another I hadn't found the one I was looking for, so I just walked in Bent Tree and said I needed a new doctor, who could see me first? The receptionist said I could see Sarah Gagliano PA, if I could come back at 4:30, so that I did. I had never seen a doctor younger than me so at first I was very skeptical. After describing my many conditions (diabetes, coronary artery disease, high blood pressure) and discussing their complexities, I knew I had found the one. She listened, she understood, and most importantly, she cared. I felt at home with her. Now all my various ailments are under outstanding control and to boot, I've lost more than 20 pounds! Thanks Sarah!! She is all I want and need for a primary health care provider (she's my doctor even though technically she is a PA). Bent Tree is a Blue Ribbon family clinic! Why settle for anything less than the best? Pros: She's smart. She listens. She communicates wonderfully. more

My daughter came home Thursday night after a sporting event feeling ill. I called her doctor, Guy Culpepper, M.D. at Bent Tree Family Physicians, Friday morning. It was great that they did not make me wait until 9 am. to make an appointment, like our previous doctor's office. They were able to get her in before lunch. I just want to say thank you to Dr. Culpepper for being thorough and running all the tests needed to get an accurate diagnosis so he could prescribe an effective medication. My children love coming to him and are never scared to tell him what’s bothering them. I highly recommend this practice to all ages! The girls at the front desk were friendly, unlike a lot of offices I have visited and the nurse that took us back was very friendly, as well. You will not be disappointed. more

My daughter came home Thursday night after a sporting event feeling ill. I called her doctor, Guy Culpepper, M.D. at Bent Tree Family Physicians, Friday morning. It was great that they did not make me wait until 9 am. to make an appointment, like our previous doctor's office. They were able to get her in before lunch. I just want to say thank you to Dr. Culpepper for being thorough and running all the tests needed to get an accurate diagnosis so he could prescribe an effective medication. My children love coming to him and are never scared to tell him what’s bothering them. I highly recommend this practice to all ages! The girls at the front desk were friendly, unlike a lot of offices I have visited and the nurse that took us back was very friendly, as well. You will not be disappointed. more

I really like Sarah. I've been seeing her for a while now and she's very thorough and caring. I trust her and have always found her to be very professional. Highly recommended! Pros: Thorough, caring Cons: None more

I really like Sarah. I've been seeing her for a while now and she's very thorough and caring. I trust her and have always found her to be very professional. Highly recommended! Pros: Thorough, caring more

We just love Sarah Gagliano. She has been our family doctor since 2001. She is professional, caring, understanding, and most of all she is not just a doctor but a friend. \r \r She truly cares and makes our visits to the clinic a pleasure. You can't find a better person who loves her job and her patients. \r \r MVF Pros: Wonderful and Caring Doctor more

We just love Sarah Gagliano. She has been our family doctor since 2001. She is professional, caring, understanding, and most of all she is not just a doctor but a friend. She truly cares and makes our visits to the clinic a pleasure. You can't find a better person who loves her job and her patients. MVF Pros: Wonderful and Caring Doctor more

Summary: Do your family a favor and don't settle for Bent Tree Family Physicians or Dr. Amy Latta, where you are not a patient...you're a customer. From outrageous fees to discouraging patient questions, this practice is not the place for caring parents with young children. I recommend you find a doctor that will take after-hours calls for sick children, will encourage parents to participate in the health decisions of their children, and that will provide your medical records when requested. Everything you are about to read is true. I confirmed the fee schedule with a Bent Tree employee to make sure I would be quoting facts. Last year, my family moved from Austin to Plano. When my wife found Bent Tree Family Physicians, we went ahead and had our Austin doctor transfer our medical records. Of course, this record transfer was free, as this is part of our Austin doctor taking care of her patients. Our 2 year old son tends to get sick during the winter and that is when reality set in. Let's talk about unreasonable fees. They charge a $25.00 fee for any after hours call. What that what? I have never heard of a family practice charging for after hours emergencies. I called my insurance provider; she had never heard of charging for calls either and thought I had to be mistaken. With a 2 year old, I don't want to be debating on whether to call our family physician for help. (Note: I confirmed this fee is for any call, no exceptions.) Patients deserve better. Let's talk about quality of care. Sure, you get what you pay for. Sure, I will stomach these fees to get the best care in the area. Well, here the rules of the free economy do not apply. Every time I have been to see a Bent Tree doctor, the doctor had a quick conversation about why we were there, took a few readings (blood pressure, looked in an ear or two) and then made the diagnosis. Nothing too shocking here, as doctor offices are volume driven. What was shocking was the fact that we were passed to the RN for any questions. After the diagnosis, the RN comes in with scripts and recommendations. I guess the thought is that customers don't have questions. Patients deserve better. Let's talk about respect for the patient. If the office is running an hour behind, and they know it, they should at least respect the patient enough to inform them they are behind at check in. After waiting an hour after our scheduled appointment time with a sick 2 year old, I was equally unimpressed with the lack of apology or explanation. Patients deserve better. And, finally, back to fees. Even more egregious is the fee they charge to leave. Being good parents, we realized that we could not continue taking our child (or the one on the way) to this practice. They deserve better. My wife found a better run practice, where you are a patient and a person, and called Bent Tree to have them transfer our son's medical records to the new doctor. My mouth hit the floor when I was told it was a base fee of $25.00 with $0.50 for each page after the first 20. No other doctor has ever imposed this fee. Certainly under HIPPA, this is illegal, right? Nope. Under Texas Administrative Code Title 22, Part 9, Chapter 165, Rule 165.2 they are charging the maximum they legally can. It would be illegal for them to charge $25.01. Well played Bent Tree, just 1 penny shy of legally being criminals. The icing on the cake was when Dr. Amy Latta told us she couldn't waive the fee because we were switching doctors. She didn't even make an effort to hide the fact that they wanted one last dip into my bank account. I would have respected her more if she hit me in the back of the head and just took my wallet. Patients deserve better. If you are looking for a Family Physician...Keep Looking! Pros: Magazines in the waiting room....that's about it. Cons: You are customer, not a patient. more

Summary: Do your family a favor and don't settle for Bent Tree Family Physicians or Dr. Amy Latta, where you are not a patient...you're a customer. From outrageous fees to discouraging patient questions, this practice is not the place for caring parents with young children. I recommend you find a doctor that will take after-hours calls for sick children, will encourage parents to participate in the health decisions of their children, and that will provide your medical records when requested. Everything you are about to read is true. I confirmed the fee schedule with a Bent Tree employee to make sure I would be quoting facts. Last year, my family moved from Austin to Plano. When my wife found Bent Tree Family Physicians, we went ahead and had our Austin doctor transfer our medical records. Of course, this record transfer was free, as this is part of our Austin doctor taking care of her patients. Our 2 year old son tends to get sick during the winter and that is when reality set in. Let's talk about unreasonable fees. They charge a $25.00 fee for any after hours call. What that what? I have never heard of a family practice charging for after hours emergencies. I called my insurance provider; she had never heard of charging for calls either and thought I had to be mistaken. With a 2 year old, I don't want to be debating on whether to call our family physician for help. (Note: I confirmed this fee is for any call, no exceptions.) Patients deserve better. Let's talk about quality of care. Sure, you get what you pay for. Sure, I will stomach these fees to get the best care in the area. Well, here the rules of the free economy do not apply. Every time I have been to see a Bent Tree doctor, the doctor had a quick conversation about why we were there, took a few readings (blood pressure, looked in an ear or two) and then made the diagnosis. Nothing too shocking here, as doctor offices are volume driven. What was shocking was the fact that we were passed to the RN for any questions. After the diagnosis, the RN comes in with scripts and recommendations. I guess the thought is that customers don't have questions. Patients deserve better. Let's talk about respect for the patient. If the office is running an hour behind, and they know it, they should at least respect the patient enough to inform them they are behind at check in. After waiting an hour after our scheduled appointment time with a sick 2 year old, I was equally unimpressed with the lack of apology or explanation. Patients deserve better. And, finally, back to fees. Even more egregious is the fee they charge to leave. Being good parents, we realized that we could not continue taking our child (or the one on the way) to this practice. They deserve better. My wife found a better run practice, where you are a patient and a person, and called Bent Tree to have them transfer our son's medical records to the new doctor. My mouth hit the floor when I was told it was a base fee of $25.00 with $0.50 for each page after the first 20. No other doctor has ever imposed this fee. Certainly under HIPPA, this is illegal, right? Nope. Under Texas Administrative Code Title 22, Part 9, Chapter 165, Rule 165.2 they are charging the maximum they legally can. It would be illegal for them to charge $25.01. Well played Bent Tree, just 1 penny shy of legally being criminals. The icing on the cake was when Dr. Amy Latta told us she couldn't waive the fee because we were switching doctors. She didn't even make an effort to hide the fact that they wanted one last dip into my bank account. I would have respected her more if she hit me in the back of the head and just took my wallet. Patients deserve better. If you are looking for a Family Physician...Keep Looking! Pros: Magazines in the waiting room....that's about it. Cons: You are customer, not a patient. more