This has got to be the WORST shopping experience ever. DO NOT GO THERE. It is pretty obvious that they don't care about the customer whatsoever. I wanted a bike that wasn't at the store and they called Trek to place the order. One of the salesman (Sean) told me it costs $479 and later who I believe may be the owner said $469. Sean tells me I will have to pay for shipping. When I say, ""I have to pay for shipping?????!"" the owner says, ""She doesn't have to pay for shipping."" I ask what the total will be after tax and Sean asks me what the sales rate is. Then he punches in some numbers and tells me $510 which is the number he wrote on the sales slip. I asked if I needed to put down a deposit and Sean asks me if I'll be paying cash or credit. Before I answer he says if I pay by credit card each time they swipe the card they'd charge me tax!!! I should have just left the store at this point but this is the only shop on Staten island that carries trek. I paid the deposit in cash and asked Sean if he'd be calling me when the bike arrives. He says, ""What's today? Thursday? It should be here around Tuesday but I guess I'll call you when it gets here since I have your number."" I left the store unhappy and about 10 minutes later went back asking to cancel the order. Sean asks me why and I told me I changed my mind. He tells the owner and he yells, ""OK but you have to pay us 20% of the total."" Their reason was once they place an order with Trek, Trek will not let them cancel it. I really did not feel like losing $100 to these a**holes so I decided to keep the bike. I told them that I was not happy about how one person quoted me one price and another quoted me a different price. I also told them I did not like how one person told me I would have to pay for shipping and the other told me I didn't. Then Sean says, ""So what? It worked out in your favor."" Then the owner comes out and yells, ""What do you want??!! If you had bought a bike from our store I would've just given you your money and told you to get out because I don't want to deal with you! But I can't cancel an order from Trek!"" I also told him I didn't like how he just put down $510 without telling me what the tax was so I told him I want a new sales slip with the price of the bike and tax and then total. He pulls out the receipt from the register and as he's writing the new sales slip he says, ""The tax is actually $40.57 so the total is $509.57."" I knew that he had to have rounded off the number and honestly 43 cents isn't really a big deal but that's still 43 cents of my money that he tried to take by deceiving me. Don't help these dishonest cheating people by shopping at their store.
Cons: rude
more