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Benjamin Franklin Plumbing

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8916 Crump Rd 2
Charlotte, NC 28273

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(704) 461-1700
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Benjamin Franklin Plumbing - Charlotte, NC
Reviews
( 81 )
( 16 )
( 1 )
( 1 )
( 16 )

Best

Joe M. was great. Very personable and did everything he said and then some. No hidden fees or extras. I would use them again!

Worst

I was charged $575 for minor repairs on a sink and toilet. Three days later the toilet started leaking. I was then told the toilet had to be replaced for another $750. I called a ...

Great Service 5/7/2019

Joe M. was great. Very personable and did everything he said and then some. No hidden fees or extras. I would use them again! more

Great Service 1/25/2019

Dishwasher was leaking puddles and Joe Moore was able to come out and identify the problem very fast and give us reasonable solutions to take care of the problem fast. Great guy, recommended highly. more

Service Call 1/4/2019

The technician Joe Moore stopped by to to check a concern we had with our hot water system. He was very efficient and informative. he also went as far as to check with his colleague about our concern to ensure he was giving us the best and most accurate information. more

Very satified 12/23/2018

Joe was very pleasant and helpful. Even with a couple bumps along the way he took care of everything in a professional manner and then contacted me the next day to make sure everything was working well. more

Various plumbing issues 8/9/2018

Company did a good job handling all my issues. Had problems with other plumbers so I appreciate a job well done! more

Company rating 4/2/2018

Kim K. was our Service Pro. He was very friendly, knowledgeable and well experienced. Kim knew right away the problem with our hot water heater. Kevin C. worked on the job also. He always returned phone calls and arrived promptly. Kevin was a very professional Service Pro. Great service and we would recommend to others. more

Review 10/8/2017

Chad did a good job explaining on what he found and how much it would cost. more

sea change 10/1/2017

Joe Moore was very professional and did exactly what he said he was going to do. I would rate him five stars plus. He was on time for both of his appointments, carefully explained the procedure, and made additional valuable recommendations. I could not have asked for better service. more

Quick plumbing fix 7/31/2017

Joe was friendly, professional and did a great job. more

Master Plumber 3/1/2017

Meeting with Master Plumber from Benjamin Franklin Plumbing yesterday regarding quote for services that involved plumbing and natural gas. Individuals were on time and respectful of home. Both were knowledgeable and quick to understand project scope. Due to vast experience of area provided insight to possible areas of improvement to overall water quality. My expectation for the cost of work required was less and will therefore seek additional bids. more

Good plumber ! 1/26/2017

Kim Knopp made a service call about a noise coming from my tankless water heater. He was prompt, courteous and affable. Not only did he attend to that problem but also instructed me on several other plumbing questions which saved me a call to Cha/Meck utility department. more

Kim is great 11/27/2016

Always fixes the problem in a timely manner. Think they are great more

Great service, Great personality 9/21/2016

The care and service from Kim today was awesome and he knows his stuff more

Boiler Valve leak 8/23/2016

Boiler valves leaking behind washing machine. Quick response to the house. Parts not on truck, late in the day, so Kim used hoses to contain the problem for that night. Returned next morning to fix the problem. more

Kim k 6/28/2016

Kim came quickly following my call, reviewed And diagNosed the problem, assemBled necessary materials and completed repair. He confirmed work was correct. Kim is easy. To work with and very thorough, especially in explaining the situation and what he was doing. Also in explaining the cost. more

Plumbing Inspection 6/18/2016

Very thorough and professional. 3 days prior to appt, called customer service to change appt time from pm to am. Mid morning, called again for expected arrival time, but told appt was in pm. Disappointed not changed per my request and not notified. However, will continue to use= more

Fine work 5/9/2016

Jeff Ross did great job. E are glad he came. more

Service Plumbing Call 4/13/2016

The technician came out did the work needed and was finished in an hour. I had not problem at all. Thanks. more

Great job 3/31/2016

Quick response, top notch service. Technician was perfect and knowledgeable more

Great service 3/15/2016

I called Benjamin Franklin plumbing for a leaking water heater and they sent a young man out name Broderick once he came he was very respectful and helpful the price was a little high but he made me feel like as if the work will be to a high standard then he sign me up for a membership and give me a great savings on the work he did so I highly recommend this company more
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If there's any delay, it's you we pay

Owner Message
  • Benjamin Franklin Plumbing is the nation's first plumbing service company to promise perfect punctuality. Your time is valuable and we know it. That's why, "If there's any delay, it's you we pay." TM If we are late for your service appointment, you'll get paid $5.00 for every minute up to $300.00. How can we promise such punctuality? It's because of our people, our culture, and our technology. Using the latest software, our customer service staff promply schedules and routes your call. Then, a skilled Charlotte Plumber arrives at your home driving a fully stocked truck.  Benajmin Franklin Plumbers offer reliable, upfront pricing, and we charge by the job, not the hour. 100% SATISFACTION GUARANTEED, or we will redo it  for free! We provide quality work with honest and reliable service. We specialize in a variety of plumbing services such as re-piping, leak detection, bathroom remodeling and more! Also, our trucks carry enough inventory to fix 90% of repairs in the initial appointment, saving you money and time.. Conventional water heaters,tankless water heaters,standard to luxury faucets,water purification systems,garbage disposals,whole house water fiiltration. Water saving toilets and valves,hot water recirculating systems,comfort height toilets,drain cleaning

Additional information
  • Hours: Daily 24 Hours
  • Payments: Master Card, Discover, Visa, American Express
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