Last year I began my search of wedding venues. My parents live in central New Jersey so we decided to look in the general area. We had heard of Beaver Brook because a friend had played a round at the golf course. It was one of the first places I looked at and after speaking with Maxine (she is in charge of weddings) I was pretty certain it was a great place to have my wedding. Before signing anything or making anything final I was very thorough in all my questions. One of my questions pertained to refunds and Maxine assured me that everything was refundable. She even told me about one of the soon to be brides who recently got a full refund when her fiance tragically passed away. She told me that they had no problem refunding because they were so popular and someone else would be quick to take the day. At the time I wasn't too concerned about this but I did want to be thorough in case anything happened. She seemed so honest and trusting. Unfortunately I can't give a review of wedding experience because my fiance and I had an emotional break up. After everything was said and done I called Maxine to let her know what happened. I called and called with no response. About a month later she finally returned my phone call. I told her what happened and she told me how sorry she was. I asked her about the refund and she said of course. She asked that I just send her an email about our phone call so she could have that on file. She said the check was processed through a company in California and it would take a few months to get it all straightened out. Months went by and I didn't think to much of it because I got busy with school and such. During this time my mother also played phone tag with Maxine to find out about the check. When she finally returned my mothers phone call Maxine claimed she had never talked to me. Then after questioning she said she remembered but she didn't receive an email from me. After my mother told her she had a copy of the email Maxine said she found it. Everything she said contradicted what she previously said. At this point I don't think I will be getting a refund. I just wanted to warn others. It was very upsetting. I don't know why she wouldn't tell me in the beginning that refunds were not part of the deal. Why all the lies? It really made me wonder if she didn't just pocket the money herself.
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