When we moved from NY to Florida my computer completely crashed when I tried to hook it up in our new home. I could not get it to unfreeze, I tried unplugging it and it would come back up frozen, I tried a reboot disk I had, nothing worked, so I had this store take al ook at it, they fixed it immediately, they expalined the problem but I could not understand the computer talk, but regardless it works better than ever, they cleaned ups ome old files I do nto need and found a virus and got rid of it. they were very knowledgable and helpful.
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