Bay City Tow

Don't offer your money to these guys. My brand new car was towed due to a faulty e-brake cable that allowed my car to roll into the street. Police were called and these guys were the ones to respond to the call. My first impression when arrive to the company was am I going to be raped and/or murder. It truly didn't even look like a business. The office was inside of a small garden shed, plus I had to wait over 30 minutes because they had no way to run my card without the towing gentleman there. How do you manage a business when the gentleman that can cash people out is out picking up cars, there was even another person there waiting for the same thing, who knows how long they waited. I got in my car and took off.\r \r I just noticed my front bumper and all my rims are damaged, I hadn't even owned the car for more than 3 weeks at that point, and I've just finally made my first payment this week. Both sides of my bumper have marks and dents where the straps were placed, along with my rims. I had called to talk with the owner or someone who handled such claims. I was on the phone with a guy for less than 2 minutes and within those few seconds I was yelled at, called a liar, a b*tch, and multiple profanities were yelled at me. All due to when I exclaimed that I wasn't a liar. I didn't even get the chance to offer to send photos or to bring my car down and settle this like adults. \r \r You can't treat people this way. It was completely uncalled for and extremely offensive. I will filing reports with the BBB and hope that this does not happen to another individual. \r more

super EXPENSIVE, super RUDE. There are plenty of other towing services in the Santa Cruz area that do a much better job for a FAR lower price. BEWARE ($195/hr on a light-duty vehicle just like the one in your driveway or in front of your business) and that's not even the heavy-duty rate!! Competitors: $70-80 for same vehicle/same distance. Do the math and spare yourself the attitude as well!! You can see the attitude in their response to another customer below. Lecturing customers, great way to stay in business! Yet another reason to avoid these folks at all costs. Go to a business that knows that staying friendly, staying professional makes you more money in the long run. more

we do not release items to non registered and or legal owners due to certain laws and t o protect the items of that registered owner . we do give you permission if you have a notarized letter. it might be an inconvenience we understand but we have to follow the rules. and for someone to write a bad review is just awful on their part. Pros: null Cons: null more

I am going to every website I can find that will let me review this awful company. My story is true, and I really hope anyone who reads it will never do business with this awful place. Pros: NOTHING Cons: Theives!!! more