I had never heard of b.a.s.i.k. and was tentative in going there to use a gift certificate I'd received. So, as I do with most things, I did my research first and from what I read, it seemed there was no reason to worry. For a small day spa in Milwaukee, they had rave reviews written about service, products and staff service. I must honestly say I was disappointed. I used the online booking feature 6 days in advance of the wanted appt. I did not receive a reply until 1 day before. Then I was called a few hours before my appointment, asking if I could arrive 45 min. late as they were running behind. No biggie, I did appreciate the call. I arrived at the rescheduled time, was politely greeted and then taken to a very nice waiting room. I sat for 29 min. before reception came and apologized for the lateness. Another 20 went by before I was taken to my room for the facial. Another 10 went by before the esthetician came in. She did apologize for the delay, was very easy going, relaxed and gave me an idea of the makings of the facial. At the end, she repeated her recommended steps for regular 'maintenance' and asked if I had questions. I asked if I could have the instructions written down and she told me that she would email them to me no later than 2 days later. I am still waiting... While the facial service was great, I would expect all levels of the customer service aspect to be right up there with it. The ambiance was quite nice, the price & selections of services reasonable. I have been to other spas for facials and never had this kind of customer service. Maybe I will give them a second chance, but it truly was dissatisfying after reading other clients wonderful comments.
Pros: Facial service refreshing
Cons: Customer service
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