Called them when our water heater went out. No hot water in the dead of winter! Came right out even though had a full schedule. The actual owner showed up, came in, and replaced it with a new one. Worked like a dog for hours installing new piping. Hauled the old heater away, cleaned up, left the paperwork, and told us about the rebate. Without any complaining too! The price for the work was right on target, decent and fair.
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