I took my Jeep into Barnett Chrysler Jeep for some warranty work on January 22, 2019. The next morning, I got a call informing me that my Jeep had been stolen from the dealership the previous evening! I was also told that their insurance company already had my information and would be contacting me. After that first day, I never got a call or any information from Barnett unless I called them first. After 28 days, I was informed by law enforcement that my vehicle was found and had been torched! The next few days, I called and went to Barnett to get information, but never got a response. I contacted my insurance company who was finally able to get the information from Barnett.
Now, I have to replace my Jeep. You would think Barnett would want to help or would want the sale, but I haven’t heard one word from them. When a friend of mine talked to a ... dealership manager, he was aghast and said that he would have ”lined up 10 similar/same vehicles for the customer to take their pick from, and if they didn’t want any of those, they would have figured out how to get the customer (me) what I wanted.” Barnett apparently doesn’t have the same customer service ethic.
In summary, I trusted Barnett Jeep to do some warranty work on my Jeep, but because of their negligence, I’ve been without my Jeep for almost 2 months, and it will cost me at least $8,000-$10,0000 (sales tax and registration, shipping, new loan costs, and replacing vehicle contents) in addition to the cost of the Jeep to get it back! If you don’t want the same to happen to you, don’t use Barnett!
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