Bank Of The West

Mary, the Manager, Roberta, Shelly (?) and all the rest go far out of their way to be helpful. When I have my dog with me, they make sure to have a cookie for him, too. Even at the Northglenn branch, Drew (the manager) went so far as to call me up, just to make sure that everything is going well with them... and I do not have any huge sums with them. Cant' speak highly enough of the bank and branches. Been with them for about 4 years now, between here and New Mexico. Pros: Friendly, capable, caring service Cons: Saturday closes at 1 pm more

This bank is very uncooperative. I normally bank at the Longmont or Niwot branch even though I live in Loveland because I work in Boulder. When I do go to this bank they act like I am nobody. They want to charge a fee for everything they can possibly charge a fee for. I have had alot of money in this bank with multiple High Dollar CD's, Money Market accounts and multiple checking accounts. I have always been treated very well at other branches and received little perks (like no fee travelers checks) but this branch is terrible on their customer service. Especially Bernice Mendoza....she should be fired for how rude she is to people. I am in the process of removing all my monies from this bank and depositing them in a different bank. If Bank of the West needs to close nay branches, this one should be the first to close. I even asked Jason Haynes, the Branch Manager to call me back and never received a call. By far the worst Customer Service I have ever seen from a bank. VERY DISSATISFIED CUSTOMER Pros: ABSOLUTELY NOTHING Cons: SERVICE, MANAGEMENT AND STAFF more