Bank Of America Mortgage

My family and I recently purchased a new home and obtained a mortgage through Countrywide. I did a good bit of research and called a number of lenders before choosing a mortgage company. Countrywide had as good of rates as anyone and also the lowest closing costs. What I liked best was the fact that the initial ""good faith"" quote I received was very easy to read and understand and was in spreadsheet format which allowed me play with the loan amount to see what made the most since for us. The agent we work with, Chris Woods, was very helpful throughout the process and even cut some of his fees when the final costs were figured in order to keep the closing costs where he had originally quoted (even without the cut, the final quote was still within the range he initially promised us +/- $300). Chris contacted us at least weekly to keep us informed of the status of the loan, and of anything they needed from us. The entire process was very smooth, and I will definitely call Chris and Countrywide on future mortgages. more

I rcvd. app. 2 weeks before closing. After approving loan it was well over 1 wk. before we were tld to proceed with the loan as you were checking rates with 8 lenders.I wrked hard and met your closing date. The closing was delayed 1 hr. as we prepped the pkg on the 2nd mtg. Giving the lowest rates and fees even though it was a rush file and a small loan far exceeds the lev. of serv. that is typical.I took 2 or 3 phone calls at home aft. 9 PM. During these lengthy late night calls we discussed terms of the loan, reviewed the estimate down to the last detail. Pros: no pros Cons: no cons just the facts more

This is a warning in regards to the unprofessional business practices exhibited by Christopher Woods of Countrywide Home Loans of 1800 Mallory Lane. Pros: He was great before I signed the contract Cons: After the contract was signed--I could NOT reach him for any follow up more