I've heard that Banfield Pet Hospitals can be hit or miss as far as quality service. Prior to March of this year I had only used Banfield (not Brentwood) for grooming services, and when I did, the employees were rude, abrupt, and impatient with ""difficult"" pets. They also lost my dog's leash more than once, even though it had my dog's name on it. Eventually they found the leash, but it was frustrating to have to make extra trips. So when I was looking for a new vet after moving, I was wary about going to a Banfield.
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