Bailey's Fine Jewelry

The store clerks were very friendly when I came in to the new Bailey's at Crabtree Valley Mall. They asked If I needed any help and when I said just looking they offered me a fresh baked cookie and soda or water to enjoy while I browsed!! I have never received that at a jewelery store before when shopping for presents. They were very helpful when I asked what a particular stone was and made me feel quite comfortable. Though I was just trying to decide what type of gemstone earrings to buy for my mother for Christmas this year and didn't actually purchase anything, they were more than willing to just answer my questions. more

We finally have a great jewelry store back in the Crabtree Valley Mall!!! :) Once upon a time I was a loyal Carlyle and Co. shopper. In particular I would make a trip to the Crabtree location and work with Susan House. Well imagine my surprise when Bailey's took over the location and I found out Susan is working there now! She is fabulous and I have already begun to expand out of Yurman to Ippolita and who knows what's next! Everyone that works there is so nice and I love the cookies (such a nice touch)! Thanks for making my jewelry shopping experience so comfortable and thanks for having a wonderful selection! I could go on and on, but now I think I'll just have to go pay them another visit :) more

Bailey's is great! First of all, they are very friendly and treat you like you are guest in their home. They offered us a drink and a cookie. (that are freshly baked i might add!) Some people have told me that Bailey's is the place to shop but they can be a little pricey. I am a BIG jewelry lover and I am very savvy when it comes to price and quality. I know dealers in New York and I have shopped at the Diamondsdirect store. Nothing compares to the experience I got at Bailey's. They never pressure me, (which I appreciate because so many other stores are high pressure.) and they have high quality jewelry at VERY competitive prices. Another thing that impressed me is that they have jewelers that actually make jewelry in their store. I am also a big designer jewelry fan and they have by far the best selection. David Yurman, Ippolita, Gucci, John Hardy, Marci Bicego, and some other brands that i had never heard of. They are always bringing in new styles and designers that keep me and my friends coming back. Overall, I highly recommend Bailey's. Great service, great selection, and they are a local, family owned business. I work hard for my money and they seem to truly care about their customers and appreciate my business. I am definitely a fan of Bailey's! more

I could not be happier with my experience at Bailey?s Jewelry. Kelly B. and Josh B. were an absolute pleasure to work with. I have spent months shopping for a diamond and countless hours doing research (online and with several brokers) for the most perfectly cut diamond. The crown and pavilion angles, along with table/depth percentages and star length significantly determine the sparkle and ?fire? of a diamond and its performance. more

Stay as far away as possible! This was the worst customer service I have experienced in the last 20 years. The staff was rude and unresponsive during a two month debacle of a repair process, and we could not be more unhappy. We were promised quick, responsive service in repairing our engagement ring. Instead, we had to make 5-6 calls per week to see where the repair process stood, and when we finally did speak to our ""customer service rep"" (I use this term loosely), she was rude and acted like we were inconveniencing her. After 2 months of chasing them down, the fine folks at Bailey's decided they would not be able to fix our ring in-house and that they would have to ""send it to China"" for repairs. That was the last straw, as we promptly picked up the ring before the incompetent staff at Bailey's could cause any more problems. I would only recommend this place if you enjoy root canals or Chinese water torture. more

Bailey's is a fantastic place. In the past I've visited other jewelry stores where I felt intimidated, or was made to feel not valued because I was not spending a lot of money. Bailey's treats everyone the same--wonderfully. They often repair watches and jewelry on the spot, and sometimes free of charge. You will be offered a coke and cookies while you wait, and they have beautiful things to look at. I'm not a particularly wealthy person, and I'm sure I don't dress like one, yet every time I have been in this store, they treat me like their most important customer. It's a wonderful store. Pros: Customer service, selection, good parking more

I received a beautiful David Yurman necklace for Christmas from my boyfriend. This was his first jewelry purchase for me & he was so nervous! Kelly (Burgess) at Bailey's helped him along the journey & by the end, he knew he'd found the perfect gift. When we both went to Bailey's for a ""window shopping"" visit, Kelly remembered him & the necklace! The store is classy & enjoyable to browse through, the staff is always smiling & happy to assist you with any level of purchase. We've been very pleased w/ Bailey's & would definitely recommend them! We will absolutely return. Pros: Helpful, informative customer service Cons: Have yet to find any cons! more

I love Baileys they are a great store with a great selection and I recommend it to everyone! Pros: Great Customer Service more

Overall, not a bad place. You can do better, though. I went there because the other reviews seemed pretty positive, but I get the feeling that none of the other reviewers were firm on getting the best deal in their own budget. I found their ""rock bottom"" price to still be more expensive than their competitors. For a specific comparison, here's a situation with one of their main competitors in Raleigh, CMI. For a very comparable stone and exact same ring, CMI's first offer was cheaper than anything Bailey's could do. CMI even provided the same ""perks"" associated with the sale that Bailey's only offered after I mentioned them (free resizing, rhodium coating, etc.). Don't get me wrong, they're friendly, knowledegable people. However once you try to negotiate with them within reason in the context of their competitors, then it all changes and it becomes like a car dealership where they ""ask the manager"" and bring in what I could only assume was a ""closer"". We'll leave that to the dealerships on Capital Blvd. Yes they bring friendly service, reliability, etc. to the table, but so do many of their competitors. When we have plenty of family owned jewelers in our city who also bring these to the table, it really comes down to price. Bailey's just couldn't beat the rest of the crowd. Overall, I'd actually recommend checking out Sparrowood Jewelers on Duraleigh and Edwards Mill. Jo Sparrow is the most level-headed and honest of all the jewelers I met in my multi-week search for the right ring. I felt like she could have charged me tuition for the education I received from her regarding diamonds. On top of all of that, she ended up matching all of her competitors on price including perks as well. Afterall, if you're still reading this review, price is probably on your mind. Pros: Good selection, clean professional atmosphere Cons: Prices/lack of price matching more

My finacee bought my engagement ring from Baileys and had a wonderful experience, the people took complete care of him and helped him pick out a absolutly gorgeous ring. I was even able to bring it back to be sized in one day! Everyone is so friendly every time I come in for a cleaning and even helped my fiancee get over his engagement jitters. Not to mention guys, they do serve beer to help ease the tension as well as an assortment of soft drinks whick I have also been offered ever time I have come in for a cleaning. They are wonderful! more

My fiance purchased my engagement ring at Bailey's and I absolutely love it! It was custom made by a design that he created and showed to their gemologist. I have been in for fittings and routine cleanings and they are always very nice and eager to help you. We are looking forward to picking out our wedding bands from Bailey's. more