BMW Motorrad of St Louis

I've had my bike there twice now. The first time was to do a routine once over after the winter and ended up with a tune up, which I'm not sure they really did, as three weeks later, I started having the same problems. Upon taking it back, the owner told me the guy I'd been dealing with had been let go and acted very cagey about the subject. That was in July. As of now, I still don't have my bike. When I took it in this second time, I wanted them to get the bike running again and then paint the faded red parts, replacing the old tank with a new one that I provided and they would need to put a liner in. Simple stuff. Normally, I'd do the carb work myself, but when it started having problems after being worked on there, I figured maybe leaving it to the so called pros would be best. Weeks went by with me dropping in on a Saturday to check the progress of their work and was given a barrage of excuses. Weeks turned into months with no progress. Finally, after going in and laying down my point of view over a week ago, they started making some progress, but failed to meet the deadline I made them agree to. The paint work is still not complete. They still need to line the tank, despite having the painter already put the base coats on the tank, after he said it would be best to do that beforehand. They were supposed to order a new gas cap when this project started and acted surprised when I reminded them yet again. Everything about this places screams mediocrity. I can't describe the feeling of frustration of trying to stay calm while looking these people in the eye and pointing to my paperwork and saying ""Why isn't this, or this done"" Why hasn't this been ordered?"", only to have them look at me with blank stares and the promise that they'll take care of it for real this time. I expect they will do nothing to win me over. In a way, I deserved it- I was nice, overly understanding and trusting. A good pushover. That said, I won't be going back. Ever. As much as I'd like to support small businesses, next time, I'm going to a dealership. more

I'll try to make this short... A company with incompetent workers, and that doesn't exclude the owner. The owner was socially awkward and tried to sell me a bike without a title. I ended up buying a bike from a private seller, shortly after which was wrecked. Assuming Motorrad was a competent mechanical shop, I brought them my bike as an insurance claim. they gave my bike a $5200 est labor + parts. I thought nothing of it. So I brought it home with the intentions of doing some repair my self. Having no mechanical background I discovered in the first half hour Motorrad neglected to notice the bent tail section (part of the subframe). Knowing this would be an expensive part/repair I had to resubmit a compensation claim to my insurance company and I took it to Chesterfield Valley Power Sports for a new estimate. They quoted $7964.00 worth of damage. Almost $3000 difference of missed parts. Plus Chesterfield Valley Power Sports charged $6 dollars less and hour for labor and didn't charge me $150 to give an estimate like Motorrad did. I will never do business with them ever again. I believe two chances are enough. Pros: Some of the workers were nice guys Cons: Incompetence more