I have been with Compass Bank for approximately 4 years with checking, savings, and a business account. I have always had my savings tied with my checking. I have never had a service charge on any of my accounts. Last month while checking my accounts online as i usually do with their online banking, i noticed 2 service charges totalling $200.00. I called the bank branch and they advised me to call their 800 number. When i called to ask why i recieved so much in service charges, thinking it was a mistake, they told me it was because i transfered money within my accounts too many times last month. Apparently you can only do 6 transactions! I went through their appeals process which i would like to add was horrible. Everyone basically looks at the last persons notes and gives you the same statement..."someone will call you back within 24-48hours with a decision. I called 4 times over a week and finally had someone call me back from the top of the appeals process and told me that they would only reimburse me $50.00 of the $200.00 as a loyal customer. When i told them i was shocked about just getting back $50.00 due to this being a hug service charge for just moving MY OWN MONEY WITHIN THEIR OWN ACCOUNTS, they tactfully told me that it was disclosed within my paperwork on signing up these accounts and that they didnt have to reimburse me anything, but doing this as a courtesy as i am a loyal and valued customer with no history of service charges." When i said that i will be closing my accounts when i have a chance to take time off from work, she said she was sorry and asked "is there anything else i can do for you? I said, NO THANKS! YOUVE DONE ENOUGH! I was completely shocked at their feelings towards customers. What made me even more mad was the fake feel sorry for you tone of voice she had! It will come to the point soon that people will start stashing money in their matress before trusting banks....WHAT HAPPENED TO CUSTOMER SERVICE!!??
Pros: Convenient Locations
Cons: Horrible Customer Service!! Outragious Service Charges!!
more