Because I had been a long-term, loyal customer I recommended \r
BR Diamond to my son when he was looking to have a custom- designed engagement ring for his future wife. My son provided a photograph of the ring he wanted made. When the final product was completed, it did not remotely resemble the photo provided. When he communicated his displeasure with the outcome, he was told to give it to his girlfriend and see if she was okay with the ring! Because of my long term relationship with BRD, I trusted they would have provided satisfactory customer service, but all they provided were arguments, excuses, and a totally painful experience. We all work too hard for our money, and I do not recommend anyone else putting themselves through this type of process.
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