The #1 Car Rental Company in the 2010 Customer Loyalty Engagement Index - Brand Keys (2010).
Corporate Facts: Avis Rent A Car System, LLC and its subsidiaries operate one of the world''s leading car rental brands, providing business and leisure customers with a wide range of services at approximately 2,200 locations in the United States, Canada, Australia, New Zealand and the Latin American / Caribbean region. The company is a wholly owned subsidiary of Avis Budget Group, Inc. (NYSE: CAR).
Our Vision: ''We will lead our industry by defining service excellence and building unmatched customer loyalty.''
Our Mission: ''We will ensure a stress-free car rental experience by providing superior services that cater to our customers'' individual needs...always conveying the ''We Try Harder®'' spirit with knowledge, caring and a passion for excellence.''
Our Values:
* We will honor all commitments to our customers, employees and shareholders.
* We will conduct business with unwavering high standards of honesty, trust, professionalism and ethical behavior.
* We will communicate openly and frequently, sharing what we know, when we know it.
* We will place the interests of our customers first.
* We will be dedicated to providing an individualized rental experience that assures customer satisfaction and earns the unwavering loyalty of our customers
* We will ensure that the ''We Try Harder®'' philosophy underlies everything we do and shines through in our service to customers.