Dear Mr. Smith and Company
We live in such difficult economic times right now; and these are days that really test what sort of character we have developed. It is reflected in business, and we wanted to write to you and tell you how much we appreciate your integrity! You and your staff at Avis have surpassed all expectations for good service and quality product. From the get-go, you guys have taken such good care of us and we are so impressed with your above-and-beyond attitude and service! We will be recommending you to others from here on out!
I wanted to tank you for your note. This is the first time in all the years I've been a homeowner that I have received such a nice gesture. I was very impressed with Brian, Kevin and Tom; they did an excellent job and represented your company very well. I will recommend your company to my friends.
Thank you, Val B
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