Austin Shoe Hospital

Please note that I cannot speak for all locations; only the owner & the store on Bee Caves (manager James). The first time I took a pair of shoes here, James seemed a little irritated with me, but I decided to give it a second chance, as the work done (anti-slip soles added) was very nice. My second visit was for the same service, but on much more expensive shoes. They were promised on a Thursday & when I arrived to pick up my shoes they weren't there & James had no explanation. I waited until the following morning & called James back (he should have touched base w/me) & he still didn't know anything. I called another store & obtained the number of Carol (the owner) & he said he was not aware of the situation. I waited another day & called James back. He said he would not call me if he didn't have any info; ugh. They finally located my shoes later that day & apologized. However, when I showed up on the following Monday to pick up my shoes, I received no apology & was made to pay for the service. UNACCEPTABLE!! Folks, this is not how you run a business. Again, the work is decent but just hope they don't misplace your $200 shoes; they may or may not find them. more

I have taken several pair of shoes here to have varying repairs made. They have had no problems at all fixing any of them. Their prices are very reasonable, especially when you compare them to replacing the shoes! I would recommend them to all who are in need of a good shoe repair place. more

I do truly care about my shoes, probably more than the average person. I have a few pairs I've had for years and worn regularly (mostly boots), thanks to these people. Austin Shoe Hospital has repaired zippers for me, resoled one pair, and even modified a pair of boots I had to have on ebay that didn't fit exactly right. Their prices are reasonable and their staff is friendly and super knowledegable. I've already referred several people to them, and all of them have thanked me. more