i have been renting from Austin Propeties for the last 3 years and have had no problems with them as of yet. What I have had problems with is the owners of the previous rental that we justed moved from off of Finchwood bend oregon. Stephanie has been very helpful at getting things fixed on the home, but her hands have been tied several times when it comes to getting things fixed when the owners refuse to do it. I moved into a home that had been a previous growers home and it was not disclosed to me at first. She worked with me to get repairs done, but owners would always say"" no"" to repairs. I had a huge electrical issue in the home and lost a lot of valueable things do to the wiring of the home.. the owner would only authorize for 19 plugs to be fixed and no more on a 2 story house. I put up with dog smell from previous renter and damage from the dogs with promise to have carpet fixed and in 2 years owner refused to fix. I was unable to use the garage to it's fullest because the spring broke to the garage door which the owner's refused to repair. There was animal feces behind the appliances that supposedly the owners cleaned and in some cupboards which I cleaned myself to make it liveable. The owners charged me double deposit because of previous renters damage and had no concern to fix their home for their new renters. I did a lot of physical labor with yardwork for when I moved in I had to remove over 10 truckloads of debrie the owners stated they removed. I put in a yard for them so i could enjoy the outdoors and not have so much dust in the home. I started having more electrical issues with the home and the straw that broke my back was the phone line had issues and needed to be replace from the house to the pole... they refused again. It seems that all the owner wanted was money and that was it. We placed an awning over the deck out back to protect the deck from the elements and also from the water and snow coming into the house and now they say we damaged stuff on the deck. I was protecting their investment the best I could and it seems that all they want to do is keep your money and charge you for more. The home has multiple issues other than electric. It has massive water damage in the upstairs and dry rot in which they need to take care of, but will they.. my guess no... I am in a new home and love it and have been well taken care of by Austin Propety team. I feel that I will probably have to go to court over getting my security back from the owners, but what they didn't count on was I take pictures of the home and property when I move in and move out.. As they say pictures say 1000 words.. thanks for helping me with my rental needs.. I feel sometimes that you need to really interview the homeowners prior to taking them on with your company.. You have done well by me with our new landlords.. thank you
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