I had come in for the walk-in clinic and the staff, nurses, and doctors were all wonderful. I am giving my rating, however, because of what took place outside the hospital: the billing. When I had come in, I found out that there was a mix-up with my insurance, so for the time being I had to list myself as uninsured. As expected, I received a billing for that visit as uninsured. I then submitted my insurance to the hospital and they ran the bill through my insurance, which I expected. I received another bill in the mail, this time almost $50 more than the first bill. I was being charged more because I had insurance, because I was following the law! I had called and after speaking with my insurance and Aurora the final answer I got was that they "did not change the price." But there I sat with two different bills in front of me, both asking me to pay different amounts. Apparently, the uninsured discount Aurora gives is more generous than the negotiations they made with my insurance. Now why would they do that if the law requires health insurance? Why would they make a discount for the uninsured that was lower than any deal that they made with an insurance company? Aurora is rewarding those who do not pay monthly insurance fees by giving them a lower price, and punishing those who are already paying (for insurance) by charging them more. I am a recent graduate and definitely make things tight in order to afford health insurance, as the law requires. The only explanation I could think of is that Aurora assumes those who are uninsured can not afford insurance and is giving them a lower price out of an attempt at kindness. But those who struggle to make those monthly insurance payments? They are charged more for doing what is legally required of them, while those who do not are rewarded. I am completely outraged at Aurora for this behavior and will not be a patron of theirs again. I encourage you to do the same.
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