I called with an acute and unexpected problem at 10am, and was able to have my car serviced right away; my car was ready at 3pm. The courtesy shuttle driver was prompt, and called me via cell phone upon arrival. Customers can get a free ride back to work/home, and picked up when your car is ready.
Pros: Efficient, Forthright, Thorough, No Upselling.
Cons: Lobby was a bit warm, but I was greeted with a smile.
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