I had stereo installed equipment on my first car when I was 16 by Audio Express. Impressed with their work I decided, nine years later that I would take my Jaguar XJ8 to have an aftermarket sound system installed. I am writing this review in response to the lack of customer service I have received from Audio Express. In late October I spent $2600 for speakers, a five channel amp, subwoofer, and a custom fiberglass dash kit. My complaint involves my dash kit which as of 2/13/2014 has still not been completed. Audio Express took well over a month to install the dash originally. After installation it cracked within one day. I brought my vehicle back into the store to get my dash fixed. From December 2013 to February 2014 I received zero phone calls about the status of my dash. Upon calling them earlier this week I was told my dash still is not complete. The employees blamed the lack of staffing (one person quit) and the Christmas rush. I would like to add that my balance with Audio Express was paid in full well before Christmas. I have also contacted their regional manager, who has yet to return my phone call. If you are wanting any custom work done on your vehicle, take it somewhere else. They will tell you they can do it, when in reality they just want your money. A complaint with the Better Business Bureau has been filed as well on my behalf.
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