Audi Bellevue Service Center

Didn't have a great experience this time around. To be fair, it's usually better, so perhaps this one was an outlier. Brought the car in on Wed evening because it wouldn't start. They called me on Thu morning, told me they're starting. Then called me again on Thu afternoon telling me they need to replace the battery. Ok, so far so good. But then they disappeared. I was expecting them to call later that day, they didn't. I called them up multiple times on Fri, couldn't get through. Called them again on Sat, the lady told me she'll pass the message to the person working on it and he'll call back, no one has. Sun they were closed. Called them again Mon morning, same deal, couldn't get through. Finally, when I called Mon late afternoon, the lady said the guy who worked on my car already went home, but 'don't worry', he'll call me soon. Having been unable to get an update on my car for 4 straight days, I was finally pissed and let them know. Then, miraculously, she immediately found a supervisor who was able to tell me what was done to my car and that it was ready for pickup. All in all, they definitely could have done better in communication and being accountable to their customers. more

Barrier audi. So this morning as I was driving my wife into work my rear left tail light went out. On the way back I stopped at barrier to set up an appointment. Usually they ask for an appointment for this kind of junk. I was pleasantly supprised when they told me that they were sending a guy up to fix the light right there. I gathered up the kids and headed into the customer waiting room, while grabbing a cup of coffee on the way. The kids sat down at the little kids table which had pads of paper and markers. What a joy to behold. Markers! Well you can’t knock barrier for at least trying. My kids colored intently for all of 7-10 min. I had barely gotten ½ way into my cup of coffee when, bingo my light bulb replacement was done. WOW! This is a far cry better service than I had received my first two visits in. Even a bit better than the nearly impersonal service I received 2 weeks ago for my 25k service. I know barrier is trying hard to take back control of customer service. This review is to let them know that it is noticed, and it is appreciated. more

I was able to negotiate my car to with in 200 of the dealers cost. Audi of america rarely gives dealers kick backs. So usually with audi the best you can get to is dealer cost. I procured my financing online and walked in with a check. I had researched a car on line and walked out the new owner 2 hours later. now to the iffy part. My very first service was a night mare. To straighten out my issues i had 7 phone calls 3 emails and finally the general manager lisa made it happen. since then i have had good, not great, not supurb but good solid consistant service. I am now at 30k. more

i went through the internet sales dept and got a great deal -- much better than university audi. i got a horrible offer on my used car though and ended up selling it for double on craig's list. the service was ok, they made me wait longer than i needed to and only gave me my tags a few days before my temp plates expired. overall, i wouldn't say they were great but the price i got was at invoice so that was a v nice thing. more