What started out as a very pleasant experience ended in a horrible experience leaving us without the car that was on the deal table at the final moments before us driving off with the Highlander Tech Package Model, and a lot of wasted time. No fault on the side of the sales person, but the manager on duty at the time of closing out the transaction was horrible!! He basically tried to change the cost on us after paperwork was filled out, insurance was changed and updated, and credit was checked. We ended up walking away from the deal offered because he couldn't waive the $1,800 "mistake" they made. Still puzzled how they could not make good on the agreed upon deal!?!? Needless to say, we're taking our business elsewhere for all future car purchases/leases.
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