This review is for the Address: 2154 Hwy 70 Se, Hickory, NC store managed by Russell Lewis.
I just wanted to write a review about our recent experience we had at store #1355 in Hickory, NC with the manager Russell Lewis. [ Address: 2154 Hwy 70 Se, Hickory, NC ] Phone: 828-327-9030
We've been customers for 6+ years and on 2 other separate occasions we've been forced by this store to drive 2 hours away to exchange a phone ourselves because they have conveniently implemented a policy that allows them to take your money when things are going well, but refuse service when things aren't going quite so well.
In short I got a phone from them, 4 days later the phone broke. Attempted to return the phone for a refund or exchange. The store assistant manager confirmed our speculation that it was in deed a defect, but nonetheless refused to give us either a refund or exchange.
They are forcing us to drive 2 hours away to Charlotte (we live 2 hours away from Charlotte) to the actual apple store to get an exchange. WTF? O and this isn't the first time they've done this to us.
If you have the luxury stay away from the Suncom Member At & T Wireless Network store located
(828) 327-9030
2154 Us 70 Se
Hickory, NC 28601
Their policies are ridiculous to say the least.
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