Incident 1: Train got delayed by 1 hour, called them to inform, they told me they could not accommodate.
Incident 2: Failed to show up at 4:30 am to take me and my family to the airport. We nearly missed our plane and family vacation. They offered no excuse, no remediation, and a week later I was told they do not want to do business with me any longer.
Bottom line: Unreliable, rude, and incompetent.
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