Arhaus

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410 West 13th Street
New York, NY 10014

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1 (212) 337-9853
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Managed by Uberall
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BUYER BEWARE: While they are friendly and helpful when you are buying the furniture, don't expect any help after it arrives. Some of the furniture I bought wasn't working. Their...

Terrible Customer Service 11/26/2011

BUYER BEWARE: While they are friendly and helpful when you are buying the furniture, don't expect any help after it arrives. Some of the furniture I bought wasn't working. Their manager was rude and stressed when I called and told me that they wouldn't take anything back without a huge penalty and that I should resell it myself. They are committed to helping you as long as you are dropping money into their store, but once they make the sale and they collect their commission, they are rude and unfriendly. Only buy from here if you are absolutely sure that the piece will work. They also have high turn over, so don't expect your original sales person to sill be employed there when your furniture arrives (I had two sales people leave from the time I purchased until the time the furniture arrived). more
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Owner Message
  • The Arhaus furniture store in Manhattan, a borough of New York City, is located in the historic Meatpacking District on the far west side. Featuring luxury stores, high-end dining, and thriving businesses, the Meatpacking District tells a unique story across 44 acres just like Arhaus. Upon arriving at Arhaus, youll be greeted with large glass windows spanning from the sidewalk to the ceiling. Once inside, customers will explore luxury furniture and decor that is handcrafted from India to North Carolina. Arhaus works with global artisans and reclaims antiques in all corners of the world, offering truly one-of-a-kind designs. These artisans use time-honored techniques, providing elegance and high-quality craftsmanship.

Additional information
  • Hours: monday: 11:00AM-07:00PM, tuesday: 11:00AM-07:00PM, wednesday: 11:00AM-07:00PM, thursday: 11:00AM-07:00PM, friday: 11:00AM-07:00PM, saturday: 11:00AM-07:00PM, sunday: 12:00PM-06:00PM
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