Ardmore Nissan

On November 1, 2012, I was interviewed for a sales position for Ardmore Nissan by an outside recruiting firm National Auto Academy by their company representative, more

My dealer is an absolute disgrace to the Nissan company. I was treated with the most unprofessional and disdainful customer service I have ever experienced. After talking with one of their online internet sales reps, I was told that my vehicle would be worth $18,00 or more. So Saturday I came into the dealership, ready to buy a 2011 Nissan xTerra. I explained that I was ready to buy over 60 months the xTerra and would like their best offer. I also told them I had limited time but would be willing to come back to sign the papers either later that day or on Monday. The sale rep that I dealt with in the store was not the internet rep as the internet rep was on vacation and he would have to evaluate the value of my vehicle. After close to an hour he came back in to tell me that my vehicle would only be worth $16000 because of scratches that were on it would take hours of repair. I told him I wasn't aware of any scratches and I told him that was unacceptable and that his $16000 offer was unacceptable and I would shop around. The sales rep then went to his sales manager to ask for more value. They both came over and said they would call around to see if they could get $17,000 but that if they could they would like me to promise to make a deal with them. I again told them I would shop around. After I left, I got the car washed to see what specific ""scratches"" they were referring to. Once cleaned there were black marks which after 30 seconds of gentle rubbing were removed. I immediately emailed the sales rep back explaining this and asked that he reconsider the value as originally appraised by the internet sales rep. He failed to get back to me so I went to the store. When I arrived, he met me in the lot and told me that the best he could do even with the lack of scratches was $16,500. So I went in to speak with the sales manager, he was just as ignorant and disrespectful and told me I could take it or leave it. I asked where the $18,000 offer went that I had in writing from one of his reps? I also had an ad sent by the store that said the store would give $500 above Kelley Blue Book (which my vehicle is currently valued at $18, 464). Both the sales manager and the sales rep asked me, ""Who sent this post card to you? The value of the vehicle depreciate all the time."" I said, ""Your store sent this to me and one of your reps put in writing 24 hours ago that the value of my vehicle was at least $18,000 and I highly think my car depreciated $3000 in 24 hours."" I also confronted them about the alleged scratches on my vehicle that would take ""countless man hours to fix"" that I literally wiped off in less than 30 seconds. They both lied and said the scratches had no bearing on the $16,000 price they gave me yesterday. These lies, rude behavior and horrific customer service are making me significantly question my choice of the Nissan brand. I have been a loyal customer for 3 years. I was ready to buy a new vehicle TODAY and in CASH, however because of this terrible treatment over the past 48 hours I am doubting if this is a company where I want to spend my money. These men are an awful representation of a car buying experience and an extremely poor reflection of your company and brand. As a business owner myself, I would be appalled if any of my sales team treated any customer the way I was treated not once but by 3 different employees more

I am very satisfied with the service at Ardmore Nissan! Price was very fair, all of my concerns were addressed, and the staff was friendly and helpful. more

Well it all sad he day i got the car tire leakn air.was told may be sensor cold weather changes things so i pumped it up one a week.should have taken it in then in hind sight.well then i get a recall notice about something else and was due for oil change so i TOLD my service TEAM LEADER haha like anyones a leader there.i get the car back and tire leaking faster now.SERVICE MANAGER CALLS ME UP TO MAKE ME HAPPY SAYS ILL GIVE YOU A NEW TIRE.OK GREAT THEY REPLACE TIRE AND HE SAYS HE NEVER SAID THAT.So i paid 209 for new tire SCAMMMMMMMMMMMMMMMMMMMM DONT DEAL WITH THEM AT ALLLLLLLLLLL. Cons: the service manager is a con more

About two and a half weeks ago I called Ardmore Nissan to find out how much it would cost to replace my cat converter. I was greeted by a wonderful service manager who went ahead to inform me that, if it was indeed the cat con. that was the problem, it could still be covered by the warranty depending on it's date of manufacture and mileage. I was then told to take my car in on a certain date. A diagnosis established that it was indeed the Cat con. Pros: Close by Cons: Deplorable customer service by a certain service manager more

I brought my car there about a yr ago to have the radio repaired. It took 3 times of bringing it back before I went to another dealer. Each time I brought it in I was told that a new part would have to be ordered & it would take 10 days. I would pick up the vehicle only to find the radio not working. I brought my car in b/cof an accident & asked them to look at the radio while there. They my car for 6 wks (2 wks longer than expected) & still did not look at the radio. Instead of working w/me & apologizing, I was yelled at. I switched dealers & got the part in 3 days. I've had no further problems. Pros: Convenient location Cons: Customer service, service department more

I've bought 3 Nissan's from Lancaster Nissan, in Lancaster PA. But shopping for a car this time, we couldn't find the inventory we wanted and my wife was put-off with the salesperson. Pros: Nearly everything about Ardmore Nissan Cons: They are in the middle of a construction project, hard to park and find inventory more

This is my 4th car from Ardmore. Leased altima, murano, and pathfinder. Bought 1 used pathfinder. Service is very good. Dealer gave me the best prices with the least amount of hassle. Everyone else could not easily tell the truth. Great place and for the most part very honest. Pros: Honest, straightforward, fast more